Account Manager (experience required)
About the role
Join Gateway Logistics, Inc., an expanding logistics firm and 5X Cincinnati Best Places to Work nominee. We are seeking an Account Manager to grow and retain a book of shipper accounts by delivering reliable, cost-effective freight solutions. This role serves as the primary point of contact between customers and internal operations, ensuring service commitments are met, growth opportunities are identified, and long-term relationships are built on trust and execution.
You will manage the end-to-end Carrier Process, including negotiation, track & trace, and relationship development with carriers, either directly or with the assistance of an Operations Specialist.
Responsibilities
- Serve as the day-to-day contact for assigned shipper accounts, managing the full lifecycle from onboarding through ongoing service.
- Build and maintain strong relationships with key decision-makers at customer accounts (logistics managers, procurement, operations leads).
- Understand customer needs and provide customized solutions.
- Coordinate with carrier sourcing/operations teams to secure capacity and ensure on-time pickup and delivery.
- Execute Customer Service standards and Carrier Process per company policy (e.g., customer communication, check calls, load coverage) either directly or with the assistance of an Operations Specialist.
Requirements
- 2-5 years of experience in freight brokerage, 3PL, or Transportation Account Management.
- Problem-solving mindset with a bias toward fast, clear communication during service disruptions.
- Excellent communication and negotiation skills; comfortable managing multiple accounts and priorities simultaneously.
Benefits
- Competitive base pay (depending on education and experience).
- Monthly commission plus bonus potential.
- Full benefits: Medical, Dental, Vision, Life, 401K Match.
- High-energy, collaborative team environment.
- No non-compete agreement; we invest in your success, not restrict your future.
Schedule
Monday–Friday, 8:00 AM – 5:00 PM.
Location
On-site role at 95 Glendale Milford Rd, Cincinnati, OH 45215.