Account Manager, Event Solutions

About the role

Cvent is seeking a skilled Account Manager to join our dynamic team. This role involves identifying and closing sales opportunities, providing excellent customer service, and managing relationships with key decision-makers.

Responsibilities

• Identify and close sales opportunities with clients, including contract renewals, cross-sells, and up-sells.
• Present products and services information to corporate accounts.
• Ensure relationships with key decision-makers for accounts are continuously developed and relationships are strengthened and grown.
• Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization.
• Ensure customer issues are acknowledged and resolved within 24 hours.
• Call on existing clients to meet and exceed individual and department revenue expectations.
• Create individual plans of action to penetrate targeted Key Accounts in North America.
• Achieve aggressive goals for annual revenue achievement against each account.
• Accurately forecast sales opportunities via pipeline report.
• Manage personal revenue pipeline to maximize all business opportunities.
• Maintain accurate records of sales activity within the system.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree is required (strong academic performance is desired).
• At least 3 years of experience in customer-facing, revenue-generating role (more is welcomed).
• Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment.
• Must be able to integrate knowledge across disciplines, including relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function.
• Excellent verbal and written communication skills.
• High degree of computer literacy, including proficiency in MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software.
• Relevant experience in selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services.
• Experience selling or managing accounts in SaaS/technology/hospitality space is a plus.
• Experience working in the Event Management industry is a plus.

Qualifications

This is not a technical position. The ideal candidate will have a strong background in customer-facing roles and a proven track record in generating revenue.

Skills

• Exceptional problem-solving and negotiation skills.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Salesforce.com or similar contact management software.

Benefits

Cvent offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and designed to accommodate the needs of both the employee and the company.