Account Manager Event Solutions

About the role

Cvent is seeking a skilled Account Manager to join our dynamic team. This role involves identifying and closing sales opportunities, providing high-quality service to clients, and ensuring complete customer satisfaction.

Responsibilities

• Identify and close sales opportunities with clients, including contract renewals, cross-sells, and up-sells.
• Present products and services information to corporate accounts.
• Ensure relationships with key decision-makers for accounts are continuously developed and relationships are strengthened and grown.
• Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization.
• Ensure customer issues are acknowledged and resolved within 24 hours.
• Call on existing clients in an effort to meet and exceed individual and department revenue expectations.
• Create individual plans of action to penetrate targeted Key Accounts within North America.
• Achieve aggressive goals for annual revenue achievement against each account.
• Accurately forecast sales opportunities via pipeline report.
• Manage personal revenue pipeline to maximize all business opportunities.
• Maintain accurate records of sales activity within the system.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree is required (strong academic performance is desired).
• At least 3 years of experience in customer-facing, revenue-generating role (more is welcomed).
• Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment.
• Must be able to integrate knowledge across disciplines, including relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function.
• Excellent verbal and written communication skills.
• High degree of computer literacy, including proficiency in MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software.
• Relevant experience in selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services.
• This is not a technical position.
• Experience selling or managing accounts in SaaS/technology/hospitality space is a plus.
• Experience working in the Event Management industry is a plus.

Qualifications

• Physical demands may vary depending on the position.

Skills

• Strong sales and consultative selling skills.
• Effective communication and relationship-building abilities.
• Proficiency in MS Office Suite and Salesforce.com or similar contact management software.

Benefits

• Flexible work schedule.
• Competitive compensation package.
• Professional development opportunities.
• Health and wellness programs.

Pay

• Salary range: $70,000 - $100,000 annually.

Schedule

• Full-time position.