Account Manager - Event Operations and Security

Key Responsibilities

• Lead all aspects of event operations, staffing, recruiting, onboarding, training, scheduling, and event execution
• Manage and develop a workforce of 100+ part-time/event employees and front-line supervisors
• Partner directly with venue leadership and clients to ensure exceptional service delivery and account performance
• Develop staffing plans and operational strategies to meet event demands while controlling labor costs
• Oversee scheduling, payroll, invoicing, budgeting, and financial accountability
• Cook off supervisors and team leaders to build a high-performing culture
• Coordinate incident response activities and partner with law enforcement, public safety agencies, and venue management when needed
• Support emergency preparedness planning and operational response during critical incidents
• Monitor key performance metrics and implement continuous improvement initiatives
• Ensure compliance with company standards, client expectations, and regulatory requirements
• Provide leadership during nights, weekends, holidays, and event-day operations

Required Experience

• 2+ years of experience as an Account Manager, Operations Manager, Senior Supervisor, Security Manager, Event Manager, or similar leadership role
• Experience managing teams of 100+ part-time, seasonal, or event-based employees
• Direct client-facing experience with responsibility for relationship management and service delivery
• Experience with employee scheduling, staffing plans, payroll administration, labor management, and budgeting
• Able to work flexible schedules, including evenings, weekends, and holidays
• Valid driver's license and ability to travel as needed

Highly Preferred Backgrounds

• Event Security Operations
• Crowd Management
• Sports & Entertainment Venues
• Convention Center Operations
• Liv Events & Festivals
• Guest Services Leadership
• Contract Security Operations

Additional Preferred Qualifications

• Experience coordinating with law enforcement, emergency management teams, fire departments, or venue security partners
• Strong incident management and emergency response experience
• Demonstrated success leading large operational teams in fast-paced environments
• Experience improving workforce engagement, retention, and operational efficiency

Compensation & Benefits

Base Salary: $65,000 - $70,000 annually
Relocation Assistance May Be Available
Comprehensive Total Compensation Package Includes:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off
Employee Assistance Program
Professional Development & Leadership Growth Opportunities
Career Advancement Within a National Organization
Opportunity to Lead Operations at High-Profile Events & Venues