Account Manager - EPP

Duties and Responsibilities

• Handle all aspects of customer account orders, including order processing, product quotes and coordinating product sample requests, with our clients as well as our vendors
• Expand responsibilities by identifying and sourcing trending products to be able to fully support your clients
• Aid new and existing customers with inquires while providing consultative support and recommendations on promotional products
• Proactively communicate with existing customers to build and maintain the relationships and expand your book of business
• Leverage internally provided training and opportunities to meet with suppliers, such that you will be able to discuss products and help customers make promotional marketing decisions
• Cook orders with other departments including warehouse, fulfillment, production and accounting
• Proactively make outbound phone calls to potential clients to introduce services, qualify leads, and schedule follow-up meetings
• Education customers on sustainable product options, certifications, materials, and environmental impacts. Help customers replace traditional promotional products with environmentally and socially responsible alternatives
• Stay informed on sustainability trends, certifications, regulations, and innovations within the promotional products industry

Qualifications and Skills

• Previous customer service or sales experience
• Good communication skills
• Must be able to prioritize and handle multiple tasks in a fast-moving work environment
• Average mathematical skills to accurately provide quotes and pricing
• Be creative and up to speed on industry trends and new and trendy products
• Must be motivated, driven and have the ambition to succeed
• Have the ability to work independently
• Must have strong attention to detail
• MS Office proficiency in Word, Excel, PowerPoint and Outlook
• BS/BA Degree preferred

Benefits

• Complete insurance coverage – Medical, dental, vision, life insurance, flex spending accounts and disability plans with Company contributions
• Pet insurance and bring your dog to work days
• Corporate partnerships with Life Time Fitness, Bears Fit, Skechers and Tickets at Work
• Generous paid time off (vacation, sick and personal days as well as yearly floating holiday)
• 401(k) eligibility day one of employment, with a Company match after the first year of employment
• Paid maternity and paternity leave based on years of service
• Relaxed dress code
• Overture family fun – Summer BBQs, volunteer engagement groups (Culture Crew, Green Team, Safety Team, Diversity and Inclusion Advisory Council), employee vegetable garden, contests, potlucks and cookoffs
• Employee referral bonus