Account Manager (Entry Level)

About the role

The position of the Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients. This includes fostering and closing new clients through various strategies, expanding current relationships, negotiating rates and deadlines, educating clients on the translation process, and ensuring high-quality products and customer service.

Responsibilities

• Develop prospective clients through internet research, trade show lists, referrals, and personal investigation.
• Foster and close new clients through referrals, cold calling, networking, and other means such as trade shows and regional organizations.
• Grow new business from existing clients by working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
• Creatively problem-solve to improve new business development strategies.
• Negotiate rates and deadlines with prospective and current clients.
• Provide education to prospective and existing clients regarding the translation process, including TransPerfect’s rates, turnaround times, and competitor information.
• Liaise with production to ensure all jobs are handled appropriately and with attention to detail, resulting in a perfect product.
• Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service.
• Understand all industries TransPerfect markets to, including industry leaders and current events, and any other pertinent data.
• Perform other special projects or duties as required.

Requirements

• Excellent written and verbal English communication skills.
• Minimum Bachelor's degree or equivalent.
• Excellent problem-solving and analytical skills.
• Strong interpersonal skills.
• Effective time management.

Qualifications

We are looking for someone who is willing to roll up their sleeves and get stuck in. We offer a fast growth path and provide full training around our services, technology solutions, and workflows. The key skills we are looking for are solid communication and relationship-building abilities, keeping a cool head during stressful situations, and truly owning your role, taking responsibility for your clients' and their business success.

Skills

Excellent written and verbal English communication skills, minimum Bachelor's degree or equivalent, excellent problem-solving and analytical skills, strong interpersonal skills, effective time management.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. Birthday off provided.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.