Account Manager, Enterprise (West)

About the role

As an Account Manager your primary focus is managing and growing relationships with our existing customer base. In this role, you will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations.

Responsibilities

• Act as primary contact for designated accounts, fostering strong relationships across all levels.
• Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
• Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
• Monitor customer health and address issues promptly to ensure long-term partnerships.
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.

Requirements

• 5+ years’ of experience in software sales or SaaS environment.
• Account management experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
• Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Qualifications

• Experienced selling using sales methodology (MEDDIC preferred)
• Demonstrable experience of selling SaaS MarTech Solutions
• Trained in Command of the Message

Benefits

• Excellent commission plans with significant rewards for over-achievement
• 1st Quarter commission guarantee
• Structured career path
• A yearly President’s Club for our sales superstars, taking you to some of the best destinations around the world
• A LinkedIn Learning subscription for your continuous development, and a range of exciting and educational company events, volunteering days and workshops
• Competitive total compensation and a generous benefits package including health insurance with gym access, dental insurance, and parental leave

Pay

Typical pay range is $195,000-$300,000 OTE (on target earning)

Schedule

Remote, Western United States Region (PST)