Account Manager, Enterprise

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.

About the Role

The Account Manager builds and maintains strong client relationships while serving as the primary point of contact between clients and internal teams. This role translates client objectives into strategic, results-driven marketing initiatives across SEO, paid advertising, social media, and other digital channels. The Account Manager ensures the effective execution of campaigns that align with client goals and deliver measurable outcomes. Through strong communication, strategic insight, and attention to detail, this role helps clients achieve online success and contributes directly to Scorpion’s overall performance and growth.

Responsibilities

• Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals.
• Develop and implement comprehensive digital marketing strategies in collaboration with internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.
• Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs.
• Identify opportunities for upselling and expanding services within existing client accounts.
• Work closely with internal teams, including Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.
• Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.

Requirements

• Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• 2+ years of professional experience in client-facing account management.
• Proven track record of upselling and growing client accounts.
• Proven ability to manage client relationships, understand their needs, and deliver results.
• Experience working with cross-functional teams to execute client strategies.

Skills

• Understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising.
• Excellent attention to detail, with a keen understanding of budget constraints and project management.
• Exceptional communication and relationship-building skills to foster trust with clients.
• A proactive approach to problem-solving and managing client expectations.
• Ability to multitask, prioritize, and perform well under pressure.
• Eagerness to learn new tools, platforms, and industry best practices.

Values

• Winning Mindset: When our clients win, we win.
• Genuine Care: We only succeed when we are truly invested in our clients and each other.
• Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
• Constant Improvement: We believe there is always a better way. We learn, we ask “What if?”, we build, and then do it again.
• Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Pay

The base salary range is $60,000 (entry-level) - $80,000 (highly experienced), exclusive of fringe benefits. If hired, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, the compensation package may include incentive compensation opportunities in the form of discretionary bonuses or commissions.

Benefits

• 100% employer-paid medical, dental, and vision insurance.
• Flexible paid time off, so you can rest, relax, and recharge away from work.
• Paid parental leave.
• Paid cell phone and service.
• Remote office allowance.
• Professional development and development courses.
• Regular manager check-ins to drive performance and career growth through Lattice.

Schedule

Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.