Account Manager, Enterprise

About the role

The Enterprise Account Manager is accountable for managing all facets of assigned accounts within Estes Forwarding Worldwide, LLC. This position reports directly to the Sr. Director, Enterprise Account Management.

Responsibilities

• Develop and maintain strong, long-term client relationships with assigned accounts
• Achieve assigned strategic account objectives
• Work in conjunction with direct sales team members, operations leadership, IT, accounting, and the EFW Executive team to ensure open communication and provide excellent customer service
• Gather information from members at all levels of the organization who can contribute information about problems and possible solutions
• Research and provide possible solutions for identified process & service improvements
• Recommend strategies to management and other decision makers
• Develop new relationships with assigned accounts through networking and additional opportunity probing
• Recommend new EFW strategies to client management and other decision-makers
• Adhere to CRM processes - including, but not limited to, ensuring updated contact information, new opportunity entry, call notes with results and next steps, etc.
• Assist and direct new customer onboarding and integration. Work directly with the Manager, Corporate Projects to facilitate the Onboarding Roadmap
• Assist in developing and ensuring the execution of client agreements for new accounts
• Identify IT integration needs and work with assigned IT project managers
• Act as the liaison between clients and all pertinent internal teams
• Support the bidding and pricing process with assigned accounts
• Interact with key SME’s to facilitate the timely delivery of completed projects and improvements
• Communicate with major clients on a regular basis and respond to specific queries
• Establish and continuously improve processes to ensure excellent client relations
• Handle transactional complaints and problems in a timely and effective manner
• Be a client resource for all things EFW
• Provide dedicated and complete customer service support
• Engineer solutions and innovative ideas to meet client needs