Account Manager, Enterprise

Responsibilities

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a top-down, solution-oriented approach
• Drive best-in-class retention across your customer base
• Develop Senior and Executive relationships via video and in-person
• Manage high-value renewals and expansions across our product portfolio
• Increase customer product awareness, oversee growth opportunity management, and deliver end-to-end sales cycles for cross-sell and up-sell
• Collaborate with Sales on account planning and driving BoB growth through market and whitespace analysis
• Maintain understanding of product updates and articulate improvements to customers and partners
• Ensure accurate forecasting and project documentation

Qualifications

• Your background should include 5+ years in account management, inside sales, or customer success with Enterprise customers
• You should be adaptable, organized, and possess strong communication skills
• You need to balance competing priorities, use strategic methods to grow customer accounts, and develop credibility with internal and external stakeholders
• You should have a track record of meeting performance goals
• You need experience with a small Book of Business, driving curiosity in discovery efforts, advocating for customer interests, solving complex problems, influencing outcomes, and developing high-revenue deals
• Experience with complex, end-to-end sales cycles is preferred
• You should have experience selling Enterprise SaaS products globally
• You should have experience working with Channel Partners & GSIs
• You should have familiarity with Salesforce, Clari, and Tableau
• You should have experience with data analysis for identifying opportunities

About the role

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa, and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions. Our team drives retention and accelerates expansion, contributing to the transformation of our largest Enterprise customers.