Account Manager - Engineered Resins

Responsibilities

• Engage customers via in person visits, phone, email, and virtual meetings to maintain active relationships.
• Develop "high, wide and deep" relationships with customers.
• Meet commercial KPIs not limited to volume growth, pricing actions, on time payments.
• Build trust and rapport to drive long-term retention and satisfaction.
• Recommend solutions and product options based on customer needs and feedback.
• Collaborate with sales and marketing teams to follow up on leads and campaigns.
• Support account activities, manage CRM data, and ensure timely responses to inquiries.
• Identify sales opportunities through day-to-day interactions.
• Cook with internal stakeholders to resolve issues and enhance customer experience.
• Provide technical guidance and material recommendations based on customer application requirements.
• Support customers in material selection, processing optimization, and performance troubleshooting.
• Translate technical customer needs into internal development or formulation direction.
• Collaborate closely with R&D, technical service, and operations teams within the organization.

Qualifications

• Bachelor’s degree in Materials or Plastics Engineering or a related Engineering discipline required.
• 5+ years of experience in account management, Business Development, Inside Sales or Technical Sales within a plastics, polymer, compounding or manufacturing environment, preferably within large resin producers.
• Experience with CRM tools and managing a high volume of accounts is preferred.