Account Manager-Employee Benefits

About the role

Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

Responsibilities

• Responsible for routine service which includes the preparation of: monthly experience reporting, standard mid-year analysis, development and execution of service schedule, standard annual management report.
• Meet with clients alone or in conjunction with Account Executive (AE) or Unit Manager according to standardized client meeting schedule and as needed.
• Cook up client mid-year/renewals by the following:
• Ensure complete execution of mid-year/renewal checklist.
• Prepare renewal report for AE/Unit Manager review.
• Preparation of employee communication materials as needed.
• Schedule and conduct employee meetings when necessary.

• Handle new carrier and plan implementation and transition.
• Ensure complete execution of implementation checklist.
• Preparation of implementations schedule.
• Coordinate preparation and delivery of employee communication materials utilizing carrier and client information
• Schedule and participate in enrollment meetings.

• Review of all agreements and/or documents (employee booklets, carrier contracts, etc.).
• Review annual commission/fee reconciliation and prepare reporting for AE/Unit Manager.
• Practice proactive follow-up on all outstanding issues by communicating status of each to the AE/Unit Manager.
• Prepare monthly service reports by the 10th of the month, including appropriate distribution.
• Work with internal teams to assist clients with compliance issues.
• Participate in training/mentoring to junior associates.
• Attend internal meetings/education programs.

Qualifications

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Typically three to seven years of Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States

Benefits

Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant state/local pay transparency laws. The entry base salary offered for this opportunity may vary, and is contingent upon candidate education, skills, abilities, essential competencies, experience, professional designations, unique qualifications, and geographic location.

Performance Bonus: This role may be eligible for an annual performance bonus, based upon the financial performance of the organization and the individual contributions of the Associate.

Check out Lockton Benefits Offerings Here