Account Manager, Emerging Accounts

About the role

EMARKETER is hiring an Account Manager, Emerging Accounts to join our Account Management team. The role is designed for someone who can manage a high-volume, automation-led territory of approximately 137 accounts valued at approximately $2M in ARR. This is a hybrid role based out of our New York City office, with regular in-office expectations.

Responsibilities

• Own renewals and expansion across a ~137-account, ~$2M automation-led territory
• Manage a high-volume book of accounts through scaled, automated workflows
• Drive renewals by setting clear timelines, creating urgency, and negotiating effectively with customers
• Write compelling, concise client communications and design creative outreach that scales through automation and tooling
• Identify and close upsell and cross-sell opportunities using customer signals and usage data
• Expand relationships within existing accounts across teams, departments, and use cases
• Navigate renewal and commercial conversations confidently, including pricing and contract negotiations
• Maintain strong renewal hygiene through accurate data, clear next steps, and customer health indicators
• Communicate EMARKETER’s value proposition using data-driven, ROI-focused messaging
• Partner cross-functionally with Product, Marketing, RevOps, and Customer Success to scale best practices and optimize outcomes

Requirements

Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Candidates must be within commuting distance of our New York City office. Relocation assistance is not available.

Qualifications

• 3+ years of B2B account management experience, preferably in subscription, SaaS, or data-driven products
• Proven success managing high-volume, scaled territories, including automation-first account motions
• Strong negotiation skills, with experience leading renewals and commercial discussions with senior stakeholders
• Ability to move quickly, stay organized, and execute consistently at scale
• Data-driven approach, using signals, workflows, and tooling to prioritize action and drive outcomes
• Experience managing both long-tail SMBs and complex institutional customers
• Strong sales acumen, with a track record of quota attainment or overachievement
• Experience building multi-threaded relationships to support retention and growth
• Background in digital marketing, media, or SaaS strongly preferred

Skills & Experience

• Strategic problem solver: Understands customer needs and navigates complex situations with practical, win-win solutions, bringing strong negotiation skills to every interaction.
• Congruent communicator: Clearly articulates value, manages difficult conversations with ease, and handles renewals with professionalism and clarity.
• Sales-minded and results-driven: Brings urgency, resilience, and discipline to managing a large book of business and consistently drives outcomes.
• Process-oriented and fast-moving: Executes efficiently at scale, maintaining quality while improving speed and consistency across workflows.
• Motivated by optimization: Energized by continuous improvement and actively looks for ways to refine processes, tools, and results.

Desired Skills & Experience

• 3+ years of B2B account management experience, preferably in subscription, SaaS, or data-driven products
• Proven success managing high-volume, scaled territories, including automation-first account motions
• Strong negotiation skills, with experience leading renewals and commercial discussions with senior stakeholders
• Ability to move quickly, stay organized, and execute consistently at scale
• Data-driven approach, using signals, workflows, and tooling to prioritize action and drive outcomes
• Experience managing both long-tail SMBs and complex institutional customers
• Strong sales acumen, with a track record of quota attainment or overachievement
• Experience building multi-threaded relationships to support retention and growth
• Background in digital marketing, media, or SaaS strongly preferred

Salary & Benefits

Base salary: $75,000-$85,000 (dependent on skills, experience, and competencies)
On-Target Earnings (OTE): $95,000-105,000 (base + uncapped commission)
Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
Comprehensive medical, dental, and vision insurance plans
Matched and vested 401k plan
Access to resources for financial planning guidance, family planning services, mental health reach-out, and Employee Assistance Programs (EAP)

About EMARKETER

EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age. At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication.

What We Value

• Serve Our Clients: Prioritize their needs to deliver excellence in our products and services.
• Work as One Team: Collaborate with trust, accountability, and transparency.
• Innovate and Adapt: Foster curiosity, resilience, and fearless exploration of new ideas.
• Celebrate Diversity and Inclusion: Embrace a diverse, inclusive environment where all voices are valued and respected.