Account Manager DPMS

The Role

The Account Manager is a sales-forward role responsible for driving expansion revenue within a portfolio of existing DPMS customers. This individual will proactively engage SMB dental practices to identify growth opportunities, position software solutions that align with each customer’s business goals, and close cross-sell and upsell opportunities.

Essential Duties And Responsibilities

• Drive expansion revenue across a portfolio of existing SMB dental practice customers through upselling and cross-selling software solutions.
• Proactively reach out to existing accounts via outbound calling to schedule and run Account Reviews - structured conversations designed to understand each customer’s needs, business challenges, and growth goals.
• Uncover growth opportunities within each account and run product demonstrations that map DPMS solutions to the customer's goals.
• Meet weekly KPI targets for number of Account Reviews, number of Product Demonstrations, and number of Closed Deals.
• Serve as a sales-focused point of contact for existing customers, redirecting support needs to the appropriate support functions within the business so you can stay focused on revenue-generating activities.
• Build long-term relationships that position you as a trusted advisor for customers looking to expand their use of DPMS solutions.
• Stay informed on industry topics and share thought leadership with customers and internal teams.
• Maintain expertise across all software/cloud and eServices offerings.
• Champion change management and continuously learn new sales techniques, processes, and technology.

Candidate Qualifications

• 1 year of experience working in a sales-related, customer-facing role, with a track record of carrying and exceeding a sales quota.
• Bachelor’s degree preferred.
• Excellent negotiation skills.
• Excellent written and oral communication, with strong interpersonal, organizational, and presentation skills, with the ability to influence desired results.
• Comfortable using technology to drive expansion revenue (SFDC, Teams, Microsoft Suite) and comfortable running software demonstrations.
• Strong willingness to champion change management, learn new sales techniques, processes, and technology.
• Domain experience in dental practices and technology is a plus but not required.

Compensation

$90,000 to $95,000 USD OTE (split between base and commission), based on experience.