Account Manager, Direct Mail

About the role

At Production Solutions, we invest in your success. In this role, you’ll manage multiple client projects from start to finish, taking full ownership of each engagement. You’ll anticipate client needs, prevent issues before they arise, and confidently navigate challenges in a fast-paced environment with shifting priorities and deadlines.

Responsibilities

• Point of contact for clients, producing client satisfaction and retention using responsiveness and ease of the process.
• Manage production efforts and facilitate direct mail campaigns from inception to mailing and delivery in an organized and detail-oriented manner, producing the finished products to match the client's source documentation and information.
• Follow core compliance SOPs and QC (Quality Control) procedures; utilize checklists and other company service processes, activities, and operational systems.
• Ensure all client requirements are understood and translated into measurable and effective communication with all necessary end-users.
• Conduct competitive bidding, procurement, price negotiations, and budgeting.
• Interpret and review client's mailplan and source documents to write data processing specifications, personalization, and mailshop instructions.
• Manage project schedules and meet deadlines: set, synchronize, and drive schedules with the client, internal team, and external suppliers.
• Perform multistage QC procedures, including print proofs, press approvals, data processing, editing, and additional value-added checking (fact-checking).
• Manage artwork, work orders, proofs, change orders, and obtain approvals.
• Accurately and quickly update all documents, departments, vendors, suppliers, and clients throughout the project.
• Monitor mailing progress through proprietary metrics and USPS (United States Postal Service) contacts for applicable clients.
• Analyze print, data, and mailing for efficiency, reduce costs; negotiate lower prices through gang or program pricing, cost savings recommendations, and ongoing discussions with suppliers and internal departments.
• Liaison with management, internal departments, and vendors/suppliers to troubleshoot problems and provide innovative solutions.
• Conduct multiphase billing, coordinate cost documentation, invoicing, and postage reconciliation for accurate final billing.

Requirements

• Experience in the direct mail industry, including printing/mailing industry terminology.
• Proven record of working independently and efficiently on multiple projects while meeting deadlines.
• Strong customer service skills and proven ability to develop and maintain strong working relationships with internal staff and outside partners/vendors.
• Available when necessary to work outside of regular business hours.
• Proficient use of database system.
• Excellent proofing skills.
• Strong Microsoft Office skills.
• Excellent written and verbal communication skills.
• Familiarity with pricing, proposals, billing, and postage reconciliations.
• Working knowledge of printing methods, data processing, personalization, and mail shop operations.

Qualifications

Your profile should include:

• Experience in the direct mail industry, including printing/mailing industry terminology.
• Proven record of working independently and efficiently on multiple projects while meeting deadlines.
• Strong customer service skills and proven ability to develop and maintain strong working relationships with internal staff and outside partners/vendors.
• Available when necessary to work outside of regular business hours.
• Proficient use of database system.
• Excellent proofing skills.
• Strong Microsoft Office skills.
• Excellent written and verbal communication skills.
• Familiarity with pricing, proposals, billing, and postage reconciliations.
• Working knowledge of printing methods, data processing, personalization, and mail shop operations.

Skills

Skills required for this role include:

• Experience in the direct mail industry, including printing/mailing industry terminology.
• Proven record of working independently and efficiently on multiple projects while meeting deadlines.
• Strong customer service skills and proven ability to develop and maintain strong working relationships with internal staff and outside partners/vendors.
• Available when necessary to work outside of regular business hours.
• Proficient use of database system.
• Excellent proofing skills.
• Strong Microsoft Office skills.
• Excellent written and verbal communication skills.
• Familiarity with pricing, proposals, billing, and postage reconciliations.
• Working knowledge of printing methods, data processing, personalization, and mail shop operations.

Benefits

We offer a competitive benefit package including major medical/dental/vision plans, life insurance, AD&D, and EAP (Employee Assistance Program). Additional benefits include optional benefit flex-spending account (medical and dependent care), a 401(k) plan, and $200 per month tax-free to cover a range of personal expenses that support your work-life balance, including connectivity services, wellness activities, or home office essentials.

Pay

Details about pay will be provided upon interview.

Schedule

Details about schedule will be provided upon interview.