Account Manager - Digital Marketing Agency

About the role

We are seeking a highly proactive and experienced Account Manager to lead client relationships, oversee delivery teams, and drive excellence across all client engagements. This is a senior leadership role for someone who thrives in fast-paced agency environments, excels in communication and organization, and has a deep understanding of digital marketing strategy.

Key Responsibilities

• Act as the trusted advisor and main point of contact for key client accounts
• Lead weekly client calls, deliver performance reports, and send proactive updates
• Maintain a culture of overcommunication—ensuring clarity on timelines, deliverables, and next steps
• Manage client expectations and resolve challenges before escalation
• Set and enforce communication standards across the account management team
• Oversee full lifecycle of client engagements—from onboarding to execution
• Develop and manage project plans, timelines, and deliverables
• Cross-functional teams (creative, digital, production, events)
• Ensure scopes of work are clear and aligned with client goals
• Monitor budgets, track performance, and flag risks early
• Lead daily planning (Plan of Attack) and team status updates
• Digital Marketing Strategy
• Guide strategy across SEO, PPC, social media, email marketing, and content
• Review dashboards and campaign performance to ensure KPIs are met
• Translate performance data into clear, actionable insights for clients
• Collaborate with internal teams to optimize campaigns and drive ROI
• Stay ahead of digital trends and bring innovative ideas to clients
• Team Leadership & Mentorship
• Lead, mentor, and develop the account management team
• Establish processes, workflows, and quality standards
• Conduct regular performance check-ins and workload management
• Foster a culture of ownership, accountability, and proactive problem-solving
• Partner with leadership on account growth and upsell opportunities
• Strategic & Brand Development
• Develop and execute integrated marketing strategies and campaign plans
• Support campaign launches, creative briefs, and cross-team collaboration
• Ensure brand consistency across all channels and deliverables
• Analyze results and share insights to improve future campaigns

Requirements

• 5+ years of experience in agency account management (required)
• 2+ years in a senior or leadership role managing teams
• Strong expertise in digital marketing (SEO, PPC, social, email, analytics)
• Proven experience managing enterprise or high-value client accounts
• Exceptional communication skills (written and verbal)
• Highly organized with strong project management capabilities
• Experience with tools like Slack, project management platforms, and reporting dashboards
• Ability to work in a fast-paced, deadline-driven environment
• Bachelor's degree in Marketing, Business, Communications, or related field (preferred)

Nice-to-Haves

• Experience in event marketing, experiential campaigns, or live marketing
• Familiarity with creative production workflows (design, video, web)
• Background in brand strategy and storytelling
• Experience contributing to new business pitches and account growth

Benefits

• Fully remote leadership role with global client exposure
• Work with an award-winning agency on high-impact campaigns
• Leadership growth with direct influence on client success and team performance
• Autonomy and ownership in shaping client services strategy
• Tailored support from a dedicated team
• Flexible schedule and remote work options
• Opportunities for professional development and career advancement