Account Manager, Digital

This is a full-time position working from one of the states in which we operate, including California, Georgia, Illinois, Maryland, Massachusetts, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, South Carolina, Virginia, Washington DC, and Washington state.

About the role

The Digital Account Manager works within Client Services teams to support the Account Lead in delivering direct marketing fundraising programs by assisting with or managing many aspects of digital client work and project management for a portfolio of clients. The Account Manager serves as the liaison between clients, vendors, and internal teams, ensuring the timely and successful delivery of a wide variety of project management and client-facing duties.

Responsibilities

• Client Service
  • Serve as a project manager for all client work, developing timelines, ensuring all deliverables meet deadlines, and managing deliverables from both internal and external stakeholders
  • Ensure project milestones are completed, meeting all accuracy and quality standards
  • Assist with creative services, including drafting initial email/web copy, and distilling instructions for designers to turn into web graphics
  • Work with account team to oversee message/landing page setup and quality assurance in the client’s CRM platform
  • Maintain ownership over client’s data segmentation as well as imports and exports of segmented lists
• Analytics
  • Prepare email, web, and campaign advertising performance reports weekly
• Administrative
  • Create, review, and maintain all project fundamentals including agendas, meeting notes and follow-ups, and production schedules for both client and internal team
  • Help prepare presentations and reports before in-person client meetings as needed, with guidance from the account lead
  • Maintain and organize all client documents and files on a shared drive for the team’s reference

Requirements

• Essential Qualifications
  • Minimum of 2 years’ experience in one of the following areas of work: advocacy, fundraising, electoral campaigning, project management, event planning, Internet marketing, direct response
  • Technology-oriented, with the ability and desire to understand how online fundraising, marketing, and advocacy technology works (Note: This is not a Web development position)
  • Demonstrated knowledge and interest in online fundraising, email marketing, and advocacy
  • Working knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook)
  • Demonstrated effective use of digital tools to manage internal and external workflow and communication (including email, chat, Zoom, and online workflow tools)
• Preferred (but Not Required) Knowledge
  • Experience with nonprofit fundraising or advocacy
  • Basic HTML and other web tools experience
  • Some experience with Luminate, Salsa, EveryAction, Engaging Networks, Salesforce Marketing Cloud, or similar

Skills & Abilities

• Communication: Effectively prepares and presents—in both written and verbal formats—with confidence and clarity of ideas
• Writing/Editing Skills: Demonstrated clarity and coherence in written materials that is reviewed thoroughly and free from errors
• Attention to Detail: Independently and consistently produces thorough and precise work, following standards
• Leadership & Accountability: Engages in self-improvement, proactive problem-solving, and supports team success
• Collaboration: Proactively supports team success, strengthening group performance and cohesion
• Relationship Building: Builds and maintains positive and respectful relationships with internal and external stakeholders, and with a variety of personalities
• Adaptability & Change Leadership: Evaluates problems and then produces effective, practical, and applicable solutions
• Agency Products & Services: Understands the values their role plays to support agency products and services
• Agency Mission, Vision, & Values: Regularly aligns work with client and agency mission and goals
• Agency Work Environment: Successfully functions in a high-paced environment, across multiple work priorities, projects, clients, and client issue areas
• Client-Success Focused: Demonstrated understanding of individual goals and priorities, and how they fit into the bigger picture
• Project Management & Effective Work Product: Takes initiative and appropriate actions without external direction
• Critical Thinking & Strategic Decision-Making: Applies sound judgement and independence in managing own performance

Personal Characteristics

• Interest in working as a member of a larger team and across multiple projects, clients, and social issues
• Comfort building long-term relationships with both internal and external stakeholders
• An inclination to work among colleagues dedicated to approaching work with a lens of social justice, anti-racism, and anti-oppression
• Interest in progressive issues, including environmental protection and conservation, international aid and development, social justice, anti-racism and anti-oppression, women’s rights, LGBTQIA+ issues, electoral politics, etc.

Physical Demands

While performing the duties of this job, the employee regularly operates a computer and other office equipment and remains in a stationary position, often sitting (or standing if at a standing desk) for prolonged periods; communication is via phone, email, chat, video, and/or in-person with others inside and outside the agency in order to exchange information; repetitive motions may include the wrists, hands, and/or fingers in order to operate computer equipment, copy machines, and printers.

Work Environment

MWD is remote-first and no employee is required to work full-time from an office location. While some positions and job responsibilities require a degree of regular in-office presence, team members primarily work from their home residence located in a state in which MWD operates. Working across multiple US time zones, we collaborate with internal and external stakeholders via email, chat, and video conference, though MWD will occasionally schedule staff to participate in in-person meetings, events, and/or retreats at or near an office location.

Pay

A starting salary range of between $60,000 - $67,000, with performance evaluations and review of salary at least annually.

Benefits

• Participation in our Employee Stock Ownership Program (ESOP), which allows every employee-owner to share in the growth and prosperity of the company
• Employer-sponsored and paid core benefits: Health (multiple carrier options), Dental, Life Insurance, Short and Long-Term Disability, Employee Assistance Program (EAP), employer-matching FSA dollars
• 35% employer share of cost for dependent health insurance
• Additional optional benefits with employee share of cost: Vision, Medical & Dependent Care FSA, Commuter benefits, Pet Care
• 401(k) with automatic employer-sponsored contributions equal to 3% (no vesting period)
• Equalized profit sharing
• Paid Time Off, including:
  • 13 company holidays
  • Early release every Friday and on days preceding company holidays
  • Vacation time – starting at 15 days per year (increases over tenure)
  • Sick Leave – 1 day per month
  • Personal time – 3 days per year
  • Paid Parental Leave – 8 weeks
  • Volunteer Leave – 3 days per year
• Philanthropic Fund with corporate match for employee charitable contributions, and other opportunities for staff-directed corporate donations
• Access to industry conferences & professional development opportunities
• A remote-first work environment with access to offices for local staff (Berkeley | DC)

About the Company

In 1979, our founder, Mal Warwick, embarked on a mission to work with nonprofit causes, progressive candidates, and political committees who shared our commitment to social justice and environmental action. Over the past 40+ years, in partnership with our clients, we’ve worked to combat the climate crisis and sought to protect the natural environment; we’ve advanced the rights of women, the LGBTQIA+ community and other communities who have been marginalized; we’ve fought racial injustice and discrimination; we’ve worked to improve healthcare and food security, fought the AIDS pandemic, advanced animal rights, promoted international development, elected progressive political leaders to office, and more.

We've also remained equally committed to changing the way the world does business as a Certified Green Business, a California Benefit Corporation, and a Certified Employee-Owned Agency.

MWD is a team of passionate do-gooders, collectively driven by a mission to help progressive organizations build the base for a better world. We activate our clients’ ambitious philanthropic visions through innovative fundraising strategies. We are an agency of change-makers personally committed to environmental action, giving back within our communities, identifying and disrupting systems of racism and oppression, and maintaining a just and equitable workplace for our employee-owners.