Account Manager (Diagnostic Imaging Equipment/Service/Parts/Supplies)

Position Summary

This mid-level experienced position is one in which you will learn and grow within the company. Primarily focused on existing customer engagement, this position will allow you to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience. Excellent communication and negotiation skills along with a customer service oriented approach will support you in ensuring customer satisfaction and loyalty. Ultimately, you should be able to grow our business and your career by building successful, long-term client relationships.

Essential Duties

• Engage with all customer accounts in the assigned territory to:
  • Manage/Maintain the existing customer base
  • Identify upselling/cross selling opportunities
  • Post sales support
  • Resolve issues/conflicts and provide solutions to customers in a timely manner
  • Be the voice of the customer
• Identify customer hurdles and work to mitigate them
• Responsible for selling new X-Ray service contracts
• Work with the Service management team to maintain Service contract renewals
• Focus on maintaining and growing Medical Supplies sales within the assigned territory
• Sell Ultrasound equipment, parts, and probes
• Coincides to utilize service team members, manufacturer team members and sales executive to advance opportunities or address customer needs
• Prepares weekly reports on sales calls, territorial and market trends, competitive activity and special reports required by management
• Implements company plans and policies in the management of the territory by maintaining compliance with corporate policies and philosophies
• Maintains current account records by utilizing CRM and updating sales and contact information
• Tracks all customer engagements in the CRM
• Demonstrates and promotes behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
• Complies with all company policies, procedures, and safety standards
• Performs other duties as assigned

Education/Experience Required

• A High School Diploma
• Three to five years account management experience
• Experience and knowledge of the imaging industry
• Experience selling B2B imaging solutions
• Experience working with department level & C-level customer management

Preferred

• A Bachelor's Degree
• Preference for selling to all sizes of healthcare facilities

Travel

Estimated to be 50-60% depending on assigned territory

Competencies

• Excellent verbal and written English communication skills
• Ability to work effectively with internal and external customers
• Ability to work independently and provide timely results
• Proficient with MS Office applications, including Excel, Word, PowerPoint, and CRM software
• Strong organizational skills and ability to prioritize tasks
• Understanding of customer performance metrics
• Business acumen with problem-solving attitude