Account Manager (Diagnostic Imaging Equipment/Service/Parts/Supplies)

Position Summary

This mid-level experienced position is one in which you will learn and grow within the company. Primarily focused on existing customer engagement, this position will allow you to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience. Excellent communication and negotiation skills along with a customer service oriented approach will support you in ensuring customer satisfaction and loyalty. Ultimately, you should be able to grow our business and your career by building successful, long-term client relationships.

Essential Duties

• Engage with all customer accounts in the assigned territory to:
  • Manage/Maintain the existing customer base
  • Identify upselling/cross selling opportunities
  • Post sales support
  • Resolve issues/conflicts and provide solutions to customers in a timely manner
  • Be the voice of the customer
• Identify customer hurdles and work to mitigate them
• Responsible for selling new X-Ray service contracts
• Work with the Service management team to maintain Service contract renewals
• Focus on maintaining and growing Medical Supplies sales within the assigned territory
• Sell Ultrasound equipment, parts, and probes
• Coordinates to utilize service team members, manufacturer team members and sales executive to advance opportunities or address customer needs
• Prepares weekly reports on sales calls, territorial and market trends, competitive activity and special reports required by management
• Implements company plans and policies in the management of the territory by maintaining compliance with corporate policies and philosophies
• Maintains current account records by utilizing CRM and updating sales and contact information
• Tracks all customer engagements in the CRM

Competencies

• Excellent verbal and written English communication skills
• Ability to work effectively with internal and external customers
• Ability to work independently and provide timely results
• Proficient with MS Office applications, including Excel, Word, PowerPoint, and CRM software
• Strong organizational skills and ability to prioritize tasks
• Understanding of customer performance metrics
• Business acumen with problem-solving attitude