Account Manager / Designer

Key Responsibilities

• Build and maintain strong client relationships through proactive communication and strategic account management
• Serve as the primary point of contact throughout the project and sales lifecycle
• Keep clients informed on new product offerings, market trends, and workplace solutions
• Anticipate client needs and provide thoughtful, solution-oriented recommendations
• Develop forecasts and support strategic account planning
• Conduct client meetings, site visits, and field verification as needed
• Effectively communicate the Empire & Co. story, capabilities, and value proposition
• Identify opportunities for ancillary products and additional services
• Negotiate with vendors where applicable to support pricing and profitability

Design & Product Application

• Create drawings and specifications in CET including topicals, furniture plans, and renderings
• Develop furniture specifications, layouts, finish selections, and digital presentation materials
• Prepare installation drawings and supporting documentation
• Conduct field measurements and inventory existing furniture when applicable
• Revise drawings and specifications as needed throughout project execution
• Assist in maintaining design department standards and project documentation
• Collaborate with internal teams to ensure solutions align with client goals and budgets

Sales Process & Project Coordination

• Coordinate with Sales Coordinators, Account Coordinators, Project Managers, and Design teams to ensure smooth project execution
• Maintain accurate internal reporting and documentation
• Support value engineering efforts and budget alignment discussions with clients
• Maintain project files and tracking systems as needed
• Adhere to deadlines and support deliverables across multiple projects simultaneously
• Mentor and support junior team members as applicable