Account Manager - Defense

About the role

ISC, established in 1971, specializes in custom power cables & assemblies for clients such as Gateway, Kingston, and Xerox. With over 50 years of manufacturing experience, ISC ensures quality and tight deadlines for global clients in various industries.

Responsibilities

• Serve as the primary point of contact and advocate for assigned customer accounts
• Build and maintain strong, long-term customer relationships
• Lead customer communications including meetings, calls, and periodic site visits
• Own execution of customer accounts through the full quote-to-cash lifecycle, from initial quotation through shipment and cash collection
• Support onboarding of new customers and new programs, ensuring successful launch and internal alignment
• Proactively provide order status updates, delivery schedules, and open order reporting to customers
• Drive on-time delivery performance across assigned accounts
• Collaborate with Sales, Operations, Engineering, Manufacturing, Purchasing, Accounting, and Customer Experience to meet customer requirements
• Coordinate manufacturability, feasibility, and delivery commitments with internal teams
• Manage RFQs, re-quotes, and ongoing pricing activities
• Coordinate material costs, labor inputs, and pricing updates with internal teams
• Support margin performance through effective pricing and cost awareness
• Manage customer forecasts, blanket orders, and Kanban programs
• Coordinate material pipelines and demand changes with Supply Chain and Production teams
• Track quote outcomes, including closed-lost business, and provide feedback to support continuous improvement
• Utilize ERP/MRP systems to track orders, forecasts, and account performance
• Provide customer forecasts and sales-related reporting to Sales Leadership
• Maintain accurate documentation of customer requirements and program details

Qualifications

• High school diploma or equivalent required
• 2+ years of experience in account management, program management, or related roles within a manufacturing environment
• Experience managing customer orders, delivery schedules, forecasts, and open order reporting
• Experience coordinating cross-functionally with production, planning, purchasing, engineering, or supply chain teams
• Ability to manage competing priorities in a fast-paced manufacturing environment while maintaining strong attention to detail
• Experience handling delivery expedites, schedule changes, or supply chain-related issues
• Exposure to quoting, RFQs, pricing coordination, or cost-related discussions
• Working knowledge of ERP/MRP systems and manufacturing workflows
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint

Bonus points

• Experience in contract manufacturing, cable/harness assembly, electromechanical assembly, or molding environments
• Aerospace & Defense industry experience
• Experience supporting high-mix / low-volume manufacturing environments
• Familiarity with Kanban programs, blanket orders, or customer forecasting processes

Pay

$70,000 - $90,000/year + bonus

Schedule

Full-time