Account Manager, Dealer

Join us as we grow together personally and professionally! Four generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store, or restaurant—we are a family! We improve the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting the communities we serve.

About the Role

We’re looking for an Account Manager to oversee and maintain a strong customer base, ensuring client satisfaction, retention, and growth. If you’re a strategic thinker with a focus on both customer experience and business results, this is the opportunity for you.

Are you a skilled Dealer-Account Manager with a passion for fostering long-term client relationships? Do you excel at managing existing customer accounts, driving retention, and maximizing opportunities for growth? We’re looking for a motivated individual to join our team!

Responsibilities

• Manage and grow an existing customer base, ensuring high levels of satisfaction, retention, and expansion of share of wallet.
• Oversee internal processes, including Customer Relations, Mystery Shop adherence, branding of sites, brand initiatives, and ensuring seamless customer experiences.
• Work closely with internal teams to ensure customer needs are met promptly and efficiently.
• Support Dealer Manager as needed on new business development (NBD), ensuring a smooth transition from sale to account management.
• Identify opportunities for account growth, upselling, and cross-selling services/products.

Requirements

• Proven experience in Account Management or Customer Success roles.
• Strong focus on customer retention and relationship management.
• Excellent communication, organizational, and problem-solving skills.
• Experience working with internal teams to optimize processes and ensure seamless customer service.
• Ability to support sales teams in growing the business while managing existing accounts.
• Detail-oriented with the ability to manage multiple accounts and priorities effectively.
• Bachelor's degree in business, marketing, or a related field (preferred).
• Proven experience in sales and account management, preferably in the fuel, lubricants, and propane industry.
• Strong communication and interpersonal skills.
• Ability to analyze market trends and customer needs.
• Negotiation skills and a track record of successful contract management.
• Self-motivated with the ability to work independently and as part of a team.
• Knowledge of safety regulations and compliance in the fuel and propane industry.

Travel Requirements

This role may require frequent travel within the assigned territory.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit, hear, use hands to type data, operate business equipment, and dial the telephone.
• Regularly required to talk and listen.
• Frequently required to drive a motor vehicle, stand, walk, sit, and lift up to 30 lbs.

Benefits

• Medical, Dental, Vision, Life, Disability, and 401k with company match.
• Competitive total compensation plans.
• Paid time off starting in your first year.
• Paid gym memberships.
• Remote work options in select roles.
• Monthly team-building exercises.
• Everyday Pay if needed.
• Flexible schedules to attend family events.
• Professional and leadership training.
• Advancement opportunities.