Account Manager - Data Comm

About the role

The Account Manager of Data Comm is responsible for the overall management and growth of assigned customer accounts and/or product categories. This role serves as the primary point of contact for all aspects of the client relationship, ensuring customers receive high levels of sales and operational service.

Responsibilities

• Establish and maintain executive-level customer relationships to drive growth.
• Analyze customer business goals, strategies, and trends to identify opportunities.
• Create and execute account growth initiatives with customer leadership and operational teams.
• Develop and implement pricing strategy to support the company value proposition.
• Sales, Negotiation & Business Development:
  • Develop and execute strategic account plans to grow Data Com / Low Voltage sales across assigned customer accounts and target markets.
  • Partner with Senior Outside Sales Representatives to identify, develop, and capture Data Com / Low Voltage opportunities within existing customer relationships.
  • Conduct joint customer visits to strengthen relationships, identify new business opportunities, and increase account penetration.
  • Educate and support the Outside Sales team on identifying Data Com / Low Voltage opportunities, enabling them to independently recognize and develop future opportunities.
  • Analyze customer business models to understand Data Com / Low Voltage project volume, purchasing strategies, and subcontracting practices.
  • Develop account-specific growth strategies based on customer needs, project pipelines, and market opportunities.
• Operational Support & Execution:
  • Own decision-making through delivery—ensuring orders and projects are driven to completion.
  • Troubleshoot, manage escalations, and proactively remove barriers to execution.
  • Partner with suppliers to secure marketing and support resources.
  • Provide ongoing insight into competitive conditions and market dynamics.
• Customer Advocacy & Relationship Management:
  • Serve as the primary Data Com / Low Voltage resource for assigned accounts, providing product expertise, solution recommendations, and technical sales support.
  • Cook up bids, quotations, and project opportunities for customers performing Data Com / Low Voltage work in-house.
  • Build relationships with subcontractors performing Data Com / Low Voltage work on behalf of assigned customers to expand Loeb Electric's market presence.
  • Collaborate with Data Com and Electrical Sales teams to maximize opportunities for pathway products and related electrical infrastructure, including cable tray, conduit, firestop products, innerduct, J-hooks, and other supporting materials.
  • Maintain public and private project activity to proactively identify upcoming opportunities and position Loeb Electric for success.

Requirements

• 2+ years of experience managing customer accounts, projects, or sales relationships within electrical distribution, industrial sales, construction, or a related industry.
• Proven experience building and maintaining strong customer relationships, including working directly with contractors, end users, suppliers, and key stakeholders.
• Experience managing projects from opportunity identification through execution, including coordinating timelines, resources, deliverables, and issue resolution.
• Demonstrated success identifying growth opportunities, expanding customer relationships, and driving revenue through strategic account management.
• Experience leading customer presentations, proposals, negotiations, and solution-based sales discussions.
• Working knowledge of electrical products, including lighting, gear, manufacturers, and/or related electrical systems and applications.
• Experience partnering cross-functionally with sales, operations, suppliers, and internal teams to deliver customer solutions and resolve challenges.
• Ability to analyze customer needs, market trends, and competitive conditions to develop effective business strategies.
• Strong organizational skills with the ability to manage multiple priorities, customer commitments, and complex projects simultaneously.
• Experience developing pricing strategies, negotiating commercial terms, and balancing customer value with business profitability.

Qualifications

• Associate or bachelor’s degree in business, Operations, Construction Management, Supply Chain, or a related field; relevant continuing education or project management coursework is a plus.
• Electrical trade experience or construction management background is valued and may enhance execution judgment.
• Strong proficiency with Microsoft Office (especially Excel) and experience using ERP systems and project management tools to manage schedules, orders, budgets, and documentation.

Skills

• Strategic Account Management
• Customer Relationship Leadership
• Business Development & Growth Strategy
• Sales Negotiation & Value-Based Selling
• Project & Execution Management
• Cross-Functional Collaboration
• Industry & Market Expertise

Benefits

Loeb Electric offers a comprehensive benefits package including health insurance, retirement savings plan, paid time off, and more. Details will be provided upon hire.

Pay

$XX.XX - $XXXX per year

Schedule

Full-time position with flexible hours to accommodate customer needs.