Account Manager - Custodial Services

Job Responsibilities

• Oversight of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals.
• Ensuring the availability of an adequate inventory of supplies required for the operation of the facility.
• Directing and monitoring activities of custodial contractors working within the facility.
• Maintaining comprehensive and up-to-date documentation related to custodial operations.
• Supervising and managing a team of custodial staff, including hiring, training, and development.
• Developing and implementing QA/QC processes in line with best custodial practices and regulations.
• Overseeing infrastructure assessments to ensure optimal cleanliness and hygiene.

Key Interactions

• Engage with leaders and stakeholders.
• Engage with customers, visitors, and clients.
• Collaborate with other employees.

Requirements (Knowledge, Abilities, Skills, And Education And/or Experience)

• Bachelor's degree or an equivalent level of professional education in Facility Management, Business Administration or related field.
• Minimum of 5-10 years of related experience in custodial management and/or training; or equivalent combination of education and experience.
• Strong knowledge of floor care.
• Proven leadership skills with the ability to engage and motivate a large team.
• Demonstrates high attention to detail and the ability to identify and resolve problems in a timely manner.
• Excellent communication skills to interact with all levels of management, staff, clients, and customers.
• Responds promptly to customer needs; meets commitments.
• Adapts well to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.

About UG2

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement. Every team member is integral in shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.