Account Manager, Cramer Health

Client Relations

Develop and maintain harmonious client relationships
Manage high volume, timely, daily written and verbal contact with clients
Accurately interpret client commentary and communicate cross-functionally
Continually strengthen quality of client relations through objective assessment of opportunities for improvement with the client and internal teams

Multi-channel Project / Program Execution

Thoroughly understand your client's product / service, brand positioning, and strategic objectives
Understand the translation of marketing strategy to tactical execution
Ensure all strategies, initiatives, and client direction support the brand positioning and strategic objectives; challenge those that do not
Adept at preparing and delivering internal and client-facing communications
Manage daily interactions of varying modality, scope and complexity
Develop client-facing creative briefs
Prepare for and lead effective and efficient kick-off, internal and client review meetings
Ensure timely and clear exchange of deliverables, considerations and ideas through email, voice/video calls and live meetings; use the best communication method for a given situation
Actively listen and accurately translate client feedback to internal teams and vice-versa
Support Senior-level team members in preparing for and facilitating brand planning sessions, strategic workshops, and meetings of higher complexity
Build and maintain collaborative partnerships across the broader internal teams to keep the work moving on time, on budget and on strategy
Understand and appropriately use agency tools, resources and supports

Agency Interests

Collaborate with leadership on new ideas aligned with client interests and business needs
Represent agency POV
Handle objections professionally and appropriately defend agency position and work products
Support leadership team in pursuing opportunities for account growth

Fundamentals

• Client and brand knowledge
  Advertising / marketing / client management acumen
  Excellent interpersonal and listening skills
  Exercise good judgment and decision-making acumen
  Works well in a team and is independently productive
  Ability to independently solve problems of moderate complexity; seeks support when needed
  Manages time well
  Excellent communication and presentation skills
  Exceptional attention to detail and organizational acumen
  Demonstrates commitment to the client, passion for the brand and creative product
  Receptive to developing new and strengthening existing skills
  Knows when to ask for help

About Cramer Health

Cramer is a brand experience and content marketing agency that blends strategy, creative, and production to engage audiences and drive business growth. Cramer Health is a specialty division focused on healthcare clients, building and nurturing patient communities, driving patient adherence, and enhancing the patient and provider experience through innovative content marketing and optimal-channel engagement.

Requirements

• Understanding of healthcare and ‘speaks the language'
  Knowledge of the U.S. and global pharmaceutical, medical device, and/or diagnostics markets
  Agency experience
  Demonstrated success in managing client relationships
  Competency with muti-channel marketing approaches (email, SMS, web, direct mail, print, media, social, events, experiential)

Benefits

• Medical, Dental & Vision Insurance
  Health Savings Account with employer contribution
  401(k) with company match
  Profit Share Bonus Plan
  Life Insurance
  Paid Time Off & Paid Holidays
  Family Leave
  Short-Term & Long-Term Disability
  Tuition Reimbursement
  Wellness Resources, including discounted Lifetime Fitness membership
  Generous onsite café

Compensation Range

$90-125K