Account Manager (Cox Business)

About the role

The role of Account Manager at Cox Business involves developing and maintaining sales plans for assigned accounts, identifying new prospects, and serving as the main point of contact for customers. Key responsibilities include generating sales opportunities, educating and influencing prospects and customers, and ensuring customer satisfaction.

Responsibilities

• Identify new prospects and generate sales opportunities with existing customers.
• Develop and maintain sales plans for assigned accounts.
• Meet with prospective and existing customers to assess technology needs and goals.
• Use a consultative approach to educate and influence prospects and customers about Cox Business products and services.
• Serve as the main point of contact for customers, maintaining in-depth knowledge of their business, industry, and key competitors.
• Ensure customer satisfaction throughout the sales cycle and retain an assigned base of existing customers by minimizing controllable churn and renewing contracts.
• Develop strategies and presentations to sell complex bundled voice, data, and video solutions.
• Negotiate pricing and products with new and existing customers.
• Serve as a public face for Cox Business in the local community to network, develop, and maintain Cox's presence in the market.

Requirements

• A bachelor's degree with 6 years of experience; or a master's degree with 4 years of experience; or 10 years of experience in a related field.
• A valid driver's license, good driving record, and reliable transportation.
• Experience using Windows-based PCs, Microsoft Office, and a CRM.
• Excellent relationship building, written communication, and formal presentation skills.
• Preferred 2 years of experience in telecommunications, technology, or cloud sales.
• Knowledge of local market and key contacts.

Qualifications

• Minimum A bachelor's degree with 6 years of experience; or a master's degree with 4 years of experience; or 10 years of experience in a related field.
• A valid driver's license, good driving record, and reliable transportation.
• Experience using Windows-based PCs, Microsoft Office, and a CRM.
• Excellent relationship building, written communication, and formal presentation skills.
• Preferred 2 years of experience in telecommunications, technology, or cloud sales.
• Knowledge of local market and key contacts.

Skills

• Understanding of Cox's business products and the ability to communicate their benefits clearly and effectively.
• Ability to learn quickly and actively listen to customers.
• Effective negotiation and presentation skills.
• Consultative selling approach.
• Customer service and relationship management skills.
• Industry knowledge and local market expertise.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors contributions to the company's success.
• Exceptional work-life balance, flexible time-off policies, and accommodating work schedules.
• Comprehensive healthcare benefits, including multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Pay

USD 85,500.00 - 128,300.00 per year

Schedule

Flexible work schedule to accommodate the needs of the position and the company's obligations.