Account Manager

Duties And Responsibilities

• Develop broad supply chain expertise by learning industry fundamentals (modes, capacity, pricing, service, and customer operations) through structured training, mentorship, and real-time problem solving.
• Build and maintain trust-based relationships with a portfolio of customers by understanding what matters to their business and helping solve real supply chain challenges that affect their daily operations.
• Own shipment execution end to end, from planning through delivery, using digital and AI enabled insights to anticipate risk, inform decisions, and deliver reliable outcomes for customers.
• Leverage data analytics and technology to identify trends, uncover root causes, and turn insights into improvements in service, cost, and reliability.
• Participate in customer business reviews, account planning discussions, and strategic growth conversations alongside experienced Account Managers.
• Identify opportunities to improve processes, enhance customer outcomes, and contribute to continuous improvement initiatives that drive business results.
• Collaborate with sales, pricing, operations, and capacity teams and rotate through key functional areas, building a strong internal network and a deep understanding of how decisions are made across the business.
• Other duties or responsibilities as assigned according to the team and/or country specific requirements.

Required Qualifications

• Bachelor’s degree completed or in progress, with graduation expected by summer 2027.

Preferred Qualifications

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Excellent communication and interpersonal skills to build rapport with customers and work effectively across teams.
• Demonstrated curiosity and a desire to learn, understand complex business challenges, and seek continuous improvement.
• Proven leadership or team involvement in internships, projects, or student organizations demonstrating teamwork, influence, and problem-solving.
• Demonstrated resilience, adaptability, and persistence when navigating challenges or ambiguity.
• Values a diverse and inclusive work environment.

Benefits

• Your Health, Wealth and Self: Your Total Wellbeing Is The Foundation Of Our Business, And Our Benefits Support Your Financial, Family And Personal Goals.
• Top-tier benefits that matter to you most, including:
• Three medical plans which include Prescription drug coverage.
• Enhanced Fertility benefits.
• Flexible Spending Accounts Health Savings Account (including employer contribution).
• Dental and Vision.
• Basic and Supplemental Life Insurance.
• Short-Term and Long-Term Disability.
• Paid observed holidays.
• 2 paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada.
• Paid parental leave.
• Paid time off to volunteer in your community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.
• Plus a broad range of career development, networking, and team-building opportunities.