Account Manager - Core

About the role

Roadtex Transportation, now part of Echo Global Logistics, is a leader in the nationwide LTL industry, specializing in time and temperature-sensitive products. The Account Manager, Temp Control will deliver exceptional service to customers within Echo’s temperature-controlled transportation segment, owning the overall strategy, performance, and growth of assigned accounts.

Responsibilities

• Serve as the strategic lead for all client interactions, including on-time performance reviews, continuous improvement discussions, and business reviews.
• Deliver professional PowerPoint presentations and confidently lead client-facing meetings.
• Build strong partnerships by assessing complex business challenges, identifying root causes, and developing solution-focused strategies that drive measurable improvement.
• Conduct market research and proactively communicate industry trends, including impacts to pricing, capacity, and operational planning.
• Identify opportunities for account growth and assess competitive risks within the client portfolio.
• Partner cross-departmentally with operations, billing, pricing, technology, and other functions to ensure alignment on client needs.
• Assist with critical and/or out-of-scope pricing scenarios to maximize margin.
• Create, manage, and analyze client-requested reports.
• Identify opportunities to standardize reporting and streamline processes across multiple accounts.
• Serve as a strategic resource on SMB client partners and the CSR teams that support them.
• Identify client partners with growth potential and prioritize time to understand those client needs and growth potential.
• Utilize reporting to identify account churn risk and outreach to understand client needs.
• Ensure accounts demanding significant time investment are worthwhile based on current and potential profitability.

Requirements

• Minimum 5 years of experience supporting and managing customer accounts within supply chain, logistics, and transportation.
• Degree preferred or like experience.
• Strong understanding of refrigerated transportation, LTL, and partial truckload operations.
• Experience with client pricing, billing processes, and general LTL business operations.
• Proven track record of building strong partnerships with both external customers and internal teams.
• Highly analytical with strong problem-solving abilities.
• Excellent communication skills, including the ability to create compelling presentations and lead executive-level conversations.

Work Environment

This job operates in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

Pay

$73,987.00–107,576.00 per year