Account Manager (copy)

About the role

Tokai Rika Group is seeking an Account Manager for our Toyota team with strong analytical skills and expertise in handling commercial issues, planning, coordination, and communication.

Responsibilities

• Represent Tokai Rika commercially with customers, aligning with Tokai Rika sales goals.
• Handle sales-related commercial communications between Tokai Rika and assigned customers.
• Resolve sales-related, commercial, and financial discrepancies.
• Coordinate negotiations for piece price, tooling, obsolescence, design changes, and other commercial terms.
• Build multi-level relationships within the customer’s organization.
• Maintain a high level of customer satisfaction.
• Communicate customer expectations within Tokai Rika:
  • Receive and distribute RFQs, price targets, APR expectations, and competitor information.
  • Review and understand customer terms and conditions.
  • Develop customer sales strategy with guidance.
  • Understand current market trends and their relationship to customer expectations.
• Work to improve profits and reduce cost or loss:
  • Adhere to corporate profit targets.
  • Understand corporate cost structure.
  • Negotiate cost internally to meet customer price targets.
  • Monitor and report on customer and commodity annual profitability targets.
• Support and follow Tokai Rika established processes, procedures, and policies:
  • Follow, mentor, and train on IATF and ISO procedures.
  • Support Tokai Rika Quality and Environmental Policies.
• Provide departmental support:
  • Mentor and train Account Representative I.
  • Handle document processing (filing, saving, faxing, distributing, etc.).

About the company

TRAM, Inc. is a Japanese-owned automotive parts supplier serving Japanese transplants (Toyota, Nissan, Subaru, etc.) and domestic OEMs (Ford and GM). Based in Plymouth, MI, TRAM is a subsidiary of Tokai Rika Co. LTD (Nagoya, Japan). Founded in 1986, TRAM employs over 2,500 people across five locations and manufactures automotive components such as switch-related products (window regulators, headlights, cruise control, turn signals, multifunction and HVAC switches) and security and safety-related products (shift levers, steering wheels, steering locks, seat belts, key cylinders, mechanical and remote keys).