Account Manager - Convention Center Events
BEST Crowd Management · Minneapolis, MN · 1 wk ago
On-siteAdministrative$80k–$85k/yrFull-time
What You'll Do
- Lead all aspects of event operations, staffing, recruiting, onboarding, training, scheduling, and event execution
- Manage and develop a workforce of 100+ part-time/event employees and front-line supervisors
- Parenth directly with venue leadership and clients to ensure exceptional service delivery and account performance
- Develop staffing plans and operational strategies to meet event demands while controlling labor costs
- Oversee scheduling, payroll, invoicing, budgeting, and financial accountability
- Cook, mentor, and develop supervisors and team leaders to build a high-performing culture
- Cooordinat incident response activities and partner with law enforcement, public safety agencies, and venue management when needed
- Support emergency preparedness planning and operational response during critical incidents
- Monitor key performance metrics and implement continuous improvement initiatives
- Ensure compliance with company standards, client expectations, and regulatory requirements
- Provide leadership during nights, weekends, holidays, and event-day operations
What We're Looking For
- 2+ years of experience as an Account Manager, Operations Manager, Senior Supervisor, Security Manager, Event Manager, or similar leadership role
- Experience managing teams of 100+ part-time, seasonal, or event-based employees
- Direct client-facing experience with responsibility for relationship management and service delivery
- Experience with employee scheduling, staffing plans, payroll administration, labor management, and budgeting
- Ability to work flexible schedules, including evenings, weekends, and holidays
- Valid driver's license and ability to travel as needed
Highly Preferred Backgrounds
- Event Security Operations
- Crowd Management
- Sports & Entertainment Venues
- Convention Center Operations
- LivE Events & Festivals
- Guest Services Leadership
- Contract Security Operations
Additional Preferred Qualifications
- Experience coordinating with law enforcement, emergency management teams, fire departments, or venue security partners
- Strong incident management and emergency response experience
- Demonstrated success leading large operational teams in fast-paced environments
- Experience improving workforce engagement, retention, and operational efficiency
Compensation & Benefits
- Base Salary: $80,000 - $85,000 annually
- Comprehensive Total Compensation Package Includes:
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Assistance Program
- Professional Development & Leadership Growth Opportunities
- Career Advancement Within a National Organization
- Opportunity to Lead Operations at High-Profile Events & Venues