Account Manager - Consult

Responsibilities

• Recruit new customers into the territory portfolio via daily telephone pitches and site visits to either fill vacant geographic areas or replace underperforming customers
• Expand portfolio “reach” and deeper penetrations with daily calls to customers to pitch EDP class participation
• Design, sell, and implement strategies and tactics that drive business process change that result in per store unit sales increases
• Develop and execute an Annual Strategic Action Plan needed to drive required results for each Associate
• Work with CQ Partners HR & Recruiting Services to actively manage recruiting, hiring, training and if necessary, termination of employees within the customers’ businesses
• Integrate and leverage vendor partner relationships
• Drive utilization and compliance with CQ Partners’s proprietary business management system, Navigator
• Finalize MBA pre-work: Collect financial information for P&L Analysis and complete spreadsheet; Collect outstanding information for BAI; Develop an Upgrade Program target list and deliver a minimum of 1 program per month
• Achieve established Reach and Frequency Contact R2s for portfolio of customers
• Spend 2-3 days per week in the field conducting full day Company Meetings and EDP classes for CQ Partners customers in the portfolio
• Utilize, publish and present agendas in advance of all site visits (5 weeks in advance) and complete a summary of each visit within one week of the visit
• Aid customers in developing and implementing Marketing Plans
• Capture competitive unit market share with the goal of increasing CQ Partners Share of Wallet to at least 90% within each customer practice
• Develop and execute a quarterly business development/recruiting plan to drive required results
• Utilize CQ Partners financial tools for account growth and profit gain
• Facilitate monthly Owner Group calls
• Identify and deliver convention targets and meet Required Results on attendance
• Be accountable to Regional Manager for reporting on current initiatives and results
• Manage Corporate initiatives
• Maintain patient privacy in compliance with HIPAA federal guidelines and CQ Partners policies and procedures

Qualifications

• Bachelor’s Degree
• Master’s Degree preferred
• Audiology Degree or state-certified Dispensing License preferred
• Minimum of seven (7) years of professional sales experience
• Sales experience from a service industry within the medical or practice management field
• Demonstrated ability to adapt in a complex, fast-paced environment
• Managing in a multi-office environment
• Documented history of delivering increased revenue and efficiency
• Selling services
• Recruiting, hiring and training staff
• Presenting to professional audiences
• Understanding of basic business finances
• Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea
• Strategic Selling Skills - Listening beyond product needs and establishing a vision of the customer relationship that supports and achieves the strategic direction and objectives of both organizations; establishing mutual accountabilities
• Presentation Skills - Ability to effectively present information publicly
• Management Skills - Ability to organize and direct oneself and effectively supervise others
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures
• Friendly - Ability to exhibit a cheerful demeanor toward others
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
• Basic Selling Skills: builds relationships, determines customer needs thru questioning, handles objections and gains lasting commitments from both existing and prospective customers
• Problem Solving Skills: Anticipates objections and problems, distinguishes symptoms from causes, aligns solutions to owners objectives and implements the plan
• Strategic Selling Skills: Listens beyond product needs and establishes a vision of the customer relationship that supports and achieves the strategic direction and objectives of both organizations; establishes mutual accountabilities
• Presentation Skills: Ability to effectively present information publicly
• Management Skills: Ability to organize and direct oneself and effectively supervise others