Account Manager, Commercial - AI / Strategic Growth

About the role

This role is a great fit for someone with experience in SaaS renewals, customer success, account management, or a similar customer-facing commercial role.

Responsibilities

• Own customer relationships across a commercial account segment
• Lead renewal and recontracting cycles from initial outreach through negotiation, signature, and execution
• Drive customer retention, on-time renewals, increased commitments, and account expansion
• Build trusted relationships with customers and understand their business goals, use cases, and success metrics
• Identify new workloads, use cases, or expansion opportunities within existing accounts
• Communicate product value, business impact, and ROI in a clear, customer-focused way
• Partner with customers to increase adoption and deepen long-term engagement
• Manage contract conversations, including negotiation, deal structure, legal review, and security review processes
• Maintain accurate forecasting, account notes, renewal timelines, and pipeline data in CRM and reporting tools
• Follow established account management playbooks while continuing to improve outreach, renewal, and expansion processes
• Collaborate cross-functionally with Sales, Customer Success, Product, Engineering, and leadership to support customer outcomes

Requirements

• Experience in SaaS renewals, customer success, account management, or a similar customer-facing commercial role
• Experience carrying a quota, retention target, renewal goal, or other measurable customer revenue target
• Strong negotiation, deal structuring, and contract management skills
• Proven ability to identify expansion opportunities and grow customer relationships over time
• Strong communication skills with the ability to build trust across business, technical, and executive stakeholders
• Highly organized and comfortable managing multiple renewal timelines at once
• Salesforce proficiency required
• Experience with AI platforms, data infrastructure, developer tools, or technical SaaS is a strong plus
• Collaborative, coachable, and comfortable operating in a fast-paced startup environment

Qualifications

• Curious about emerging technology and energized by helping customers adopt new products and workflows

Skills

• Customer success
• Account management
• Sales
• Contract management
• Customer retention
• Product marketing
• Business development
• Customer service

Benefits

• Competitive compensation and equity
• Health, dental, and vision insurance
• Learning and growth opportunities
• Regular team events and offsites
• Relocation support to San Francisco

Pay

The expected compensation range for this role is $91,000–$105,000 base salary, with $130,000–$150,000 OTE, plus equity and comprehensive benefits.

Schedule

This role is full-time based in San Francisco, CA.