Account Manager, Growth

About the role

Vanta is a company dedicated to helping businesses earn and prove trust through continuous security monitoring and verification. This role involves expanding and retaining a subset of Vanta’s customers by developing and maintaining strong relationships with our customers.

Responsibilities

• Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner.
• Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers.
• Maintain strong partnerships and alignment with Customer Success Managers (CSMs) to understand customer health, ensure close strategic collaboration, and execute harmonious communication to accounts.
• Collaborate on account plans that identify new opportunities for expansion with current customers to increase their usage of Vanta’s platform via new frameworks, security tools, etc.
• Manage the entire sales cycle of any expansion or renewal opportunity from first meeting to close, negotiating where necessary and pulling in additional internal resources where appropriate (solutions consultants, subject matter experts, etc).
• Accurately forecast monthly expansion and churn, and maintain a clean Salesforce instance with scrutinized pipeline hygiene.
• Keep a relentless focus on the customer needs and provide a consultative approach in architecting a solution.

Requirements

• 3+ years experience selling to or managing customers.
• Strong ability to prospect and build pipeline without assistance from Business Development Representatives (BDR) and/or inbound support.
• Exceptional communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging.
• Highly motivated with a sense of urgency and willingness to adjust.
• Able to effectively collaborate with a wide range of departments including Customer Success, Marketing, Enablement, and Support.

Qualifications

• Previous experience in security and compliance is not required, but highly desirable!
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Skills

• Strong interpersonal and communication skills.
• Ability to build and maintain strong customer relationships.
• Proven track record of increasing customer retention and revenue.
• Experience with CRM systems.
• Knowledge of security and compliance standards.

Benefits

Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!

Pay

Industry-competitive salary and equity

Schedule

Remote

Company Information

Vanta is a company dedicated to helping businesses earn and prove trust through continuous security monitoring and verification. This role involves expanding and retaining a subset of Vanta’s customers by developing and maintaining strong relationships with our customers.

We are committed to hiring diverse talent and providing an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.