Account Manager/Collector

Account Manager/Collector

CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those with imperfect credit achieve transportation independence. With nearly 40 locations nationwide, and growing, they've made a difference by helping people drive and changing the lives of thousands of individuals.

Benefits

• Guaranteed hourly pay - $20.00/hr
• NO WEEKENDS!
• Full health benefits (Medical/Dental/Vision/Flex spend)
• 401(k) w/ an aggressive company match
• Paid time off and great work/life balance: Monday - Friday hours
• Opportunity for advancement
• A fun work environment filled with awesome people
• A rewarding job experience helping people drive & changing lives
• We give you the tools you need to succeed with regular training and coaching

Responsibilities

• Placing outbound calls & accepting inbound calls from CarHop Finance customers
• Face to face interaction with customers regarding the status of their auto loan
• Utilizing your communication and negotiation skills to resolve the delinquent account

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
• Professional, detail-oriented, well organized and efficient
• Previous customer service experience, face-to-face or call center, is preferred, but not required
• Specific experience in the area of de-escalation, retention, or issue resolution is helpful
• Strong/Advanced negotiation, counseling and problem solving skills
• Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, pregnancy, disability (including those related to pregnancy or childbirth), military or veteran status, membership or non-membership in a labor organization, sexual orientation, gender identity, genetic information, status with regard to public assistance, or any other characteristic or activity protected under federal, state, or local law.