ACCOUNT MANAGER / COLLECTION SPECIALIST

About the role

The Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. The priority is to re-sell the Rental Agreement and educate the customer, rather than simply calling to collect money.

Responsibilities

• Contact all customers whose Rental Agreements have expired for non-payment and determine the customer’s need, expectation or problem.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn-ins of merchandise when Rental Agreement cannot be brought current.
• Handle field collections and de-installations.

Requirements

• Valid State Driver License with a clean driving history.
• Pass a drug screen & background check.
• Must be able to lift more than 50lbs.
• Prior experience as rental agent, account executive, account manager, account collection, rent to own, automotive sales is important to the success at this job.

Benefits

We offer competitive base pay, commissions, bonuses and a complete benefits package.