ACCOUNT MANAGER / COLLECTION SPECIALIST

About the role

This position focuses on contacting customers whose Rental Agreements have expired and working with them to maintain the account. While the role involves extensive telephone collection activity, it is primarily a sales position. The priority is to re-sell the Rental Agreement and educate the customer, rather than simply collecting money.

Responsibilities

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation, or problem, primarily by phone but occasionally in person at the customer’s residence.
• Demonstrate diligence, urgency, impartiality, and consistency in accounts management.
• Contact references for accounts that do not return calls.
• Mail letters according to the company’s mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn-ins of merchandise when renewing the Rental Agreement is unlikely.
• Handle field collections and de-installations.

Requirements

• Valid state driver’s license with a clean driving history.
• Prior experience as a sales agent, rental agent, account executive, account manager, account collection specialist, rent-to-own associate, or automotive sales is important for success in this role.

Pay

We offer competitive base pay, commissions, and bonuses.

Benefits

A complete benefits package is provided.