Account Manager (Client Success)

About the role

Cuvo Health provides the regulated infrastructure behind independent white-label telehealth brands: licensed medical providers in all 50 states, pharmacy fulfillment, compliance, and the software that connects them. As an Account Manager, you will serve as the dedicated point of contact for new clients, guiding them through onboarding, coordinating their launch across internal teams, and remaining their primary contact at Cuvo once they are live. This position suits someone who is organized, personable, and comfortable owning a client relationship end-to-end.

Responsibilities

• Manage the day-to-day relationship with a portfolio of clients as their primary point of contact at Cuvo
• Lead new clients through onboarding: run kickoff calls, walk them through each step of the process, and collect the documentation required to take their business live
• Coordinate launches with internal teams, including development, compliance and LegitScript certification, and pharmacy partners
• Handle client communication across channels: phone and video calls, text, email, Slack, and Microsoft Teams
• Resolve issues directly where possible; route the remainder to the appropriate team and follow through to resolution
• Maintain accurate, current account records in internal systems
• Conduct proactive check-ins to confirm each client's business is running smoothly and concerns are addressed early

Requirements

• Located in the Richmond, VA area and available for a hybrid schedule
• Highly organized, with the ability to manage multiple accounts at different stages without losing detail
• A strong communicator by phone, on video, and in writing, with a warm and professional manner
• Comfortable with modern software. Cuvo works in AI-assisted tools such as Claude Code, Cursor, and VS Code; prior exposure is a plus, and training is provided
• Available during standard business hours, with the flexibility to respond to occasional urgent matters outside them

A formal background in account management is not required. Candidates with strong customer-facing experience in any industry are encouraged to apply.

Benefits

• Paid time off
• Company-provided equipment
• Performance-based bonuses and advancement opportunities
• Training and professional development in AI tooling used across the company
• Hybrid work arrangement in the Richmond, VA area