Account Manager-Client Success

Responsibilities

• Serve as the primary point of contact for assigned accounts, ensuring a positive client experience.
• Develop strong, long-term relationships that encourage trust and client retention.
• Address client needs promptly and coordinate with internal teams to deliver tailored solutions.
• Monitor account health and proactively identify opportunities to improve service.
• Support contract renewals and account growth through excellent service delivery.

Qualifications

• Bachelor’s degree in Business, Communications, or related field (preferred).
• 2+ years of experience in account management, client success, or customer service.
• Exceptional communication, listening, and problem-solving skills.
• Strong organizational abilities and the capacity to manage multiple accounts simultaneously.
• Familiarity with CRM software is a plus.
• Ability to present and collaborate effectively with all levels of an organization.
• Willingness to drive to meet with clients onsite 50+% of the day.
• Business to Business upselling services to established clients.

Benefits

• Medical, dental, vision, life insurance, and 401(k) with company match
• Additional voluntary insurance options
• Hybrid work flexibility
• Professional, team-oriented work environment
• Opportunities to give back through community involvement