Account Manager-Client Relations

Key Responsibilities

• Serve as the lead contact for all assigned client accounts
• Build and maintain strong, positive relationships with clients
• Address client concerns promptly and ensure a high level of satisfaction
• Identify and pursue opportunities to expand services within existing accounts
• Develop new business opportunities and support contract negotiations
• Maximize profitability while delivering value to clients
• Partner closely with sales and operations teams to meet and exceed client expectations
• Ensure clients remain engaged, informed, and satisfied with services
• Coordinate and ensure the timely and successful delivery of solutions
• Align services with client needs, objectives, and expectations

Qualifications

• Bachelor’s degree in Business, Sales, or a related field preferred
• Proven experience in account management, client services, or a related role
• Strong communication, presentation, and interpersonal skills
• Excellent listening and negotiation abilities
• Able to manage multiple accounts and priorities with strong attention to detail
• Experience working with CRM systems is a plus
• Demonstrated ability to influence stakeholders at all levels, including executive leadership
• Willingness to travel as needed