Account Manager, Client Management

About the role

This role is responsible for managing digital client campaigns from contract to final reporting. You will work closely with Media Solutions sales, other Client Management team members, and internal stakeholders such as Advertising Operations to ensure client campaigns are successfully booked, delivered, and optimized, fostering a best-in-class client experience throughout.

The Account Manager is a fully client-facing role, responsible for monitoring campaign delivery, making optimization recommendations, sharing regular reporting and campaign details with clients, answering client questions, and collecting required client advertising assets to launch campaigns. Beyond basic campaign management, you will understand POLITICO’s advertising specifications and digital advertising products to navigate technical client asset or spec questions and make upsell recommendations to Business Development partners when monitoring and finalizing a campaign’s performance. You will also build out orders within our Order Management System to issue and/or process client Insertion Orders.

Responsibilities

• Oversee, monitor, and optimize the performance of ongoing campaigns to ensure proper execution and delivery
• Serve as the client and internal main point of contact for digital campaigns
• Develop and manage ongoing relationships with clients and agencies
• Share campaign reporting and analysis with clients
• Identify opportunities for upsell and work with Business Development to share those ideas
• Create and deliver media insertion orders
• Approve invoices and manage billing schedules with clients
• Assist in special projects as needed

Requirements

• 1-2 years of experience in paid media and/or client management
• Willingness to work in Salesforce and order management systems
• Experience working in Excel and in client reporting
• Experience working with multiple teams to complete a project
• Experience working with multiple stakeholders

Skills

• Strong communicator who can adapt their style based on the internal or external stakeholder
• Independent worker and strategic thinker, ready to navigate questions that don’t perfectly fit into the existing process
• Ready to manage a higher volume of quickly moving work and able to shift when priorities change
• Organized and detail-oriented professional, always proactively thinking one step ahead and working to ensure accuracy in work
• Team player focused on building understanding and empathy for other teams internally
• Obsessed with digital advertising and how clients utilize messaging to reach core audiences to change outcomes, shift perceptions, etc.

About Us

POLITICO illuminates the forces shaping global power. Since 2007, we have delivered intelligence that anticipates tomorrow's headlines, not reports on yesterday's news. As politics has increasingly become the defining force of our era, our work has never been more vital. Cabinet secretaries and Ministers start their mornings with our analysis. CEOs shape strategy around our reporting. Advocacy leaders rely on our insights to move policy. We deliver the straightforward facts and clear-eyed analysis they need to navigate the most complex political landscape of our lifetimes.

Our 1,100+ publishing professionals across the world's key democratic capitals—Washington, Brussels, London, Paris, Berlin, Sacramento, and New York—form the world's premier politics and policy newsroom. We tell the story of how power really works by explaining who wields it and how they plan to exercise it, connecting dots others miss and delivering scoops from sources others don't even know exist.

Innovation has always been a core tenet of our story. At launch, we bet that depth would trump scale, that talent would trump traffic, and that politics would become central to modern life. In 2011, we made another bet and launched POLITICO Pro to help decision-makers understand the business of government, transforming both how they shape government action and the business of journalism itself. These bets have made POLITICO the most successful digital news startup of its generation and the indispensable resource for leaders who shape the future. Today, we are a rarity in media: a growing, profitable, and sustainable news organization.

POLITICO is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer is dedicated to shaping the future of journalism in the free world, believing that a free and informed society is essential to democracy. The company’s guiding principles—first articulated as The Essentials by founder Axel Springer in the aftermath of World War II—remain a cornerstone of the company’s foundation today.