Account Manager - Client-Facing - Remote

About the Role

We're hiring an Account Manager to own client relationships end-to-end while guiding high-level, full-funnel strategy alongside our internal channel teams. This role is equal parts relationship, performance storytelling, and strategic direction — helping clients stay confident, aligned, and growing. You'll be the primary strategic partner for a portfolio of high-growth eCommerce brands, leading recurring meetings, translating performance into clear narratives, and turning client feedback into actionable internal direction.

About the Agency

We're a rapidly growing performance marketing agency specializing in creative strategy, ads management, and conversion rate optimization for eCommerce brands. We're focused on doing excellent work, exceeding expectations, and building a smart, supportive team that keeps leveling up.

What You'll Do

You'll be the strategic "owner" of your accounts — driving clarity, alignment, and momentum across client relationships and internal execution.

• Own client relationships for a portfolio of eCommerce brands as the primary point of contact and trusted advisor
• Lead bi-weekly client meetings, translating data into clear, strategic narratives and next steps
• Review performance across key metrics and accounts, spotting trends, shifts, opportunities, and risks early
• Guide full-funnel strategic direction by interpreting performance and recommending priorities that drive growth
• Translate client communication into actionable internal direction, ensuring teams have the context needed to execute well
• Reinforce value and impact proactively, helping drive strong retention through clear communication and strategic leadership

What We're Looking For

You're confident in client-facing strategy, strong at performance storytelling, and organized enough to keep multiple accounts moving smoothly.

• 3+ years in Account Management, or a similar client-facing role (agency experience strongly preferred)
• Strong understanding of performance marketing fundamentals and digital channels (paid media, CRO, creative, SEO)
• Comfortable pulling insights from eCommerce metrics like ROAS, AOV, LTV (and communicating them clearly)
• Excellent client relationship management and communication skills (clear, calm, strategic)
• Strong organization + follow-through across meetings, action items, and internal coordination

Benefits & Compensation

• Fully remote role
• Health insurance
• 401(k) with employer match
• 3 weeks combined PTO + sick time, plus 10 paid holidays
• $500 quarterly learning stipend
• Compensation: $80,000–$100,000 yearly

Why This Role Might Be a Fit

• You like owning client relationships and driving strategy
• You can turn performance numbers into a story clients instantly understand
• You're proactive and naturally spot issues before they become problems
• You love cross-functional collaboration and keeping teams aligned
• You care about outcomes — not just reporting