Account Manager / Client Delivery Manager

Key Responsibilities

• Serve as the primary liaison between DWSD and Guru Consulting Services LLC.
• Cook up staffing requests and submit qualified candidates in accordance with contract requirements.
• Manage onboarding and offboarding activities for assigned consultants.
• Monitor consultant attendance, performance, and contract compliance.
• Ensure timely replacement of personnel when requested by DWSD.
• Cook up interviews, candidate scheduling, and client communications.
• Provide regular status updates and monthly performance reports.
• Track contract deliverables, staffing activities, and service levels.
• Escalate client concerns and coordinate timely issue resolution.
• Maintain effective communication with DWSD project managers, business stakeholders, and Guru Consulting leadership.
• Ensure consultants comply with client policies, security requirements, and work schedules.
• Support contract administration and documentation activities.
• Maintain accurate staffing records and project documentation.
• Cook up with internal recruiting teams to ensure continuous resource availability.
• Identify risks affecting service delivery and recommend mitigation strategies.
• Foster strong client relationships and support continuous service improvement.

Technical Requirements

• Experience managing IT staffing or professional services engagements.
• Knowledge of IT resource management and consultant lifecycle management.
• Understanding of enterprise IT environments and application support services.
• Experience coordinating technical resources and client deliverables.
• Familiarity with project tracking and reporting tools.
• Strong organizational, planning, and time management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience preparing status reports and performance metrics.
• Knowledge of government or public-sector contracting is preferred.

Education & Experience

• Bachelor's degree in Business Administration, Information Systems, Information Technology, Project Management, or a related field.
• Minimum 3-5 years of experience in account management, client delivery, IT staffing, project coordination, or professional services management.
• Experience supporting government, utility, or public-sector clients is preferred.
• Experience managing consultant onboarding, performance, and customer relationships is highly desirable.