Account Manager - China

About the role

As an Account Manager in our Account Services team, you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

Job Responsibilities

• Client Management
• Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQ’s key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.
• Campaign Management
• Media Plan: QA of pre-campaign documents. Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking.
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Request for campaign upweights where appropriate.
• End of campaign
• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.
• Administrative Support
• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.
• Technical Support
• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Tech team.
• Product & Industry Knowledge
• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.
• Insight Delivery
• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

Requirements

• ~3+ years in an advertising/media agency (or similar)
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable
• Extremely organised
• Proactive
• Willing to learn
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us.

Qualifications

• Education: Bachelor’s degree in related field (Advertising, Communications, Business, etc.)
• Experience: ~3+ years in an advertising/media agency (or similar)

Skills

• Strong client management and relationship building skills
• Ability to manage multiple projects simultaneously
• Excellent project management and organizational skills
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office Suite
• Knowledge of programmatic advertising and media buying

Benefits

• A hybrid work environment
• New hire orientation with job-specific onboarding and training
• Internal and global mobility opportunities
• Competitive healthcare benefits
• Bonus and performance incentives
• 25 days annual PTO, paid parental leave
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

Pay

Details of pay are not specified in the job posting.

Schedule

Details of schedule are not specified in the job posting.