Account Manager (California)

About the role

The Account Manager (AM) is responsible for driving LAL growth by building trusted relationships with surgeons and practice staff, positioning premium technology to expand adoption, and optimizing patient flow to unlock practice capacity. This role executes the direction set by the Area Sales Director, translating the area's strategic priorities into territory activities and keeping growth initiatives aligned to them.

Responsibilities

• Execute the area's strategic priorities at the territory level, focusing daily selling and account activities on the highest-value growth opportunities.
• Support the execution of strategic initiatives, programs, and new product introductions that contribute to LAL adoption and account-level performance growth.
• Conduct ongoing business planning review of territory performance, identifying LAL velocity, cycles, and at-risk trends measured within actionable timeframes.
• Develop and manage site-level account plans aligned to the area's strategic priorities and to positive physician and patient experiences, in close collaboration with territory CS partners.
• Implement and maintain CRM documentation for all accounts based on key engagement activities communicated by the Area Sales Director.
• Lead regional OD referral engagement strategy to support LAL patient pipeline.
• Co-own and execute net new customer onboarding processes with CSs focused on full team alignment and measured time to first implant as a key measure of success.
• Conduct formal business reviews with accounts, benchmarking LAL adoption trends, clinical outcomes, economic impact, and where necessary adapting business reviews based on this data.
• Partner with the CS and ASD to identify growth bottlenecks and formulate adoption-focused solutions.

Requirements

• ESSENTIAL DUTIES AND RESPONSIBILITIES as outlined above.

Education, Experience, and Training

• Bachelor’s degree in Business, Life Sciences, or a related field preferred.
• Minimum 5 years of commercial or sales experience in the ophthalmic, medical device, or healthcare industry; breadth of sales experience is valued.
• Experience in premium IOLs, refractive cataract workflows, or clinic/ASC optimization is a plus.
• Demonstrated success in customer onboarding, business planning, or strategic account development roles strongly preferred.
• Familiarity with CRM tools, patient flow design, and co-management network development are highly desirable.
• Training to be completed per the training plan for this position as maintained in the document control system.

Performance Metrics and Expectations

• Achievement of YoY LAL unit growth targets by account.
• Timely execution of onboarding plans and territory growth roadmaps.
• CRM completion and action plan documentation for all assigned practices.
• OD network expansion and engagement activity tracking.
• Completion of business reviews, measuring adoption pre vs. post implementation.
• Introduction and execution of company-wide LAL adoption initiatives at the account level.

Salary

$130,000 Per Year + Variable Compensation