Account Manager - Booking Home - Chicago, Los Angeles, or Orlando

About the role

The Account Manager - Booking Home is responsible for managing a portfolio of professional Home partners in the U.S. region. This role focuses on driving strong commercial growth and partner success through dedicated account management.

Responsibilities

• Proactively connect with partners through engaging calls, dynamic in-person meetings, and seamless internal communication, igniting their potential and collaboratively building Booking.com's growing business.
• Be the dedicated point of contact for your portfolio of partners, the trusted voice, expertly navigating their questions and ensuring their journey with us is smooth and successful.
• Champion strong, enduring relationships with our accommodation partners, becoming an indispensable resource at the property level.
• Analyze internal data to identify and prioritize partners, unlocking untapped potential that fuels mutual growth and strengthens Booking.com's market presence.
• Identify and connect with exciting new potential, growing our network within the industry as well as property level and enriching the travel experiences we offer.
• Step in as a resourceful problem-solver, efficiently resolving customer service critical issues in a way that benefits our business, our partners, and our valued travelers.
• Support the organization of engaging partner events like workshops and webinars, and actively participate, fostering connections and sharing insights within the community.
• Up to 50% business travel to build stronger relationships and gain invaluable on-the-ground insights.

Requirements

You are required to live within a commutable distance from your assigned office location.

Qualifications

• Effective problem-solver, driven by results and always seeking innovative solutions.
• Proactive, flexible, and comfortable leading the charge independently or collaborating seamlessly within a dynamic team.
• Strong communication skills allowing clear articulation of ideas and persuasive persuasion.
• Expertly guide partners towards mutually beneficial strategies with a strong sense of detail and data analysis.
• Collaborative environment where open communication and shared goals drive success.
• Understand the needs and perspectives of others before making decisions, actively listening, asking insightful questions, and engaging in open dialogue.

Skills

• Effective problem-solving and results-driven mindset.
• Proactivity and flexibility in handling tasks independently or collaboratively.
• Strong communication and influence skills.
• Data analysis and decision-making abilities.
• Collaborative and inclusive leadership style.
• Understanding and valuing others' viewpoints.

Benefits

Booking.com offers competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Medical, life, and disability insurance
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and annual Booking.com wallet credit
• Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
• A collaborative, friendly, and diverse culture

Pay

For Orlando: $74,100 - $82,000
For Chicago: $86,700 - $96,000
For Los Angeles: $86,700 - $96,000

Schedule

Up to 50% business travel will have you face-to-face, building stronger relationships and gaining invaluable on-the-ground insights.