Account Manager, Birmingham

Responsibilities

• Use effective industry skills and abilities to support our innovative transportation services
• Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
• Affiliate in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
• Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system
• Liaise between EverDriven and our clients while providing guidance, direction, and feedback
• Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
• Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
• Develop and maintain open communication channels with project contractors, community officials, and agency staff
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• Understand and follow safety rules established by regulatory bodies and client contracts

Requirements

• Minimum education of a bachelor's degree or equivalent experience
• Experience in transportation and/or operations is a plus
• Strong professional communication and customer service skills
• Ability to effectively work with diverse groups of customers and service providers
• Set priorities wisely, multitask, and dynamically solve problems
• Strong familiarity and comfort level with Microsoft Word, Excel and Outlook
• Valid Driver’s License with a good driving record
• Drug Screen and Background Check is a Condition of Employment