Account Manager - Aviation

Key Responsibilities

• Lead and manage ground operations teams across our ground handling aviation services, such as Cabin, Ramp, PAX, PRM, Security, Cargo, among others.
• Recruit, schedule, and manage frontline staff; ensure adequate coverage and training for all shifts.
• Plan and manage daily staffing to ensure compliance with budgeted labor hours and headcount targets.
• Monitor labor productivity, overtime usage, and absenteeism; implement corrective actions as needed.
• Monitor and analyze operational KPIs and take corrective action as required.
• Report operational, safety, labor, and financial performance metrics to senior leadership.
• Own and manage the station operating budget, including labor, overtime, equipment utilization, and controllable operating expenses.
• Maintain headcount accountability by aligning staffing levels with flight schedules, operational demand, and contractual service requirements.
• Monitor labor and operating expenses against approved budgets; identify variances and implement corrective actions.
• Support monthly forecasting, budget reviews, and labor planning activities in coordination with leadership and finance partners.
• Maintain responsibility for station-level P&L performance, contributing to margin improvement through disciplined cost control, productivity management, and operational planning.

Key Qualifications

• Bachelor’s degree in Aviation, Business Administration, or a related field preferred (equivalent professional experience will be considered).
• Minimum of 3–5 years of supervisory or management experience in airline, airport, or ground handling operations.
• Previous airline or passenger support services experience preferred.
• Demonstrated ability to speak, read, write, and comprehend English at a level sufficient to effectively communicate with passengers, team members, leadership, and regulatory authorities.
• Strong leadership, organizational, problem-solving, and communication skills.
• Working knowledge of passenger service systems, baggage handling processes, and airport operations.
• Ability to lead multiple frontline teams in a fast-paced, time-sensitive airport environment.
• Flexibility to work irregular schedules, including nights, weekends, holidays, and extended hours as required during irregular operations.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Must pass background check, drug screening, and SIDA badge requirements.

Physical Demands

• The physical demands described here are representative of those required to successfully perform the essential functions of this position.
• Reasonable accommodations may be made for qualified individuals with disabilities.
• This Position Requires The Ability To Communicate clearly and effectively in English, both verbally and in writing.
• Stand and walk for extended periods of time in operational areas.
• Lift and/or move items weighing up to approximately 70 pounds.
• Respond quickly and relocate in the event of emergencies.
• Maintain a neat, professional appearance in accordance with company standards.

Work Environment

• The Operations Manager works in secure airport environments, both indoors and outdoors, and may be exposed to variable weather conditions, elevated noise levels, and active aircraft movement areas.
• Standard office equipment is also used for reporting, documentation, and communication.