Account Manager

Base salary: $28,080 to $43,750 annually DOE. Target commission: $30,000 annually.

About the role

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. As our state-of-the-art fiber network expands in WA, OR, ID and MT, we strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all interactions:

• Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
• Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate experiences.
• Innovation and Improvement: We always look for ways to make experiences better for customers and each other.
• Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Responsibilities

Sales & Customer Engagement

• Drive creative sales strategies in multi-family properties to increase awareness and penetration.
• Host community events within MDU properties to encourage sign-ups for Ziply Fiber services.
• Make regular property visits to all MDUs in assigned region, documenting key learnings.
• Conduct door-to-door outreach to promote and sell fiber internet to residential customers.
• Achieve or exceed daily activity goals (door knocks, customer contacts, property visits) and monthly sales targets.
• Build strong relationships and trust with prospective customers through professionalism and product expertise.

Training, Collaboration & Operational Support

• Participate in e-learning, classroom sales training, and associated curriculum with the Sales Trainer.
• Collaborate with the Marketing team to offer strategy, communication, and collateral material creation & distribution.
• Perform financial responsibilities including operational expense tracking, processing mileage reimbursements, and logging event expenses.
• Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis.
• Perform other duties as required to support the business and evolving organization.

Requirements

• High school diploma or GED.
• Minimum of six (6) months of sales and/or customer service experience – OR – current or prior military service.
• Must be committed to providing exceptional customer service in a calm, professional manner.
• Must be enthusiastic, persuasive, persistent, and able to handle rejection in the selling process.
• Must work in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Must have reliable transportation, a valid driver’s license, auto insurance, and a satisfactory driving record.
• Applicants must be currently authorized to work in the US for any employer; sponsorship is not available.

Skills

• Ability to prioritize and organize work effectively and be a self-starter.
• Ability to maintain confidentiality of company and customer information.
• Ability to deal with the public in a professional manner.
• Ability to work independently and apply sound judgment and reasoning skills.
• Ability to drive safely and responsibly on behalf of the company.
• Ability to multi-task and collaborate effectively to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to adjust to rapidly changing priorities and schedules.
• Excellent customer service skills.

Benefits

• Medical, dental, and vision insurance.
• 401k retirement plan.
• Flexible spending account.
• Paid sick leave and paid time off.
• Parental leave.
• Quarterly performance bonus.
• Training and career growth programs.
• Education reimbursement programs.

Physical Requirements

• Essential and marginal functions may require maintaining physical condition for bending, stooping, sitting, walking, or standing for prolonged periods.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Spends approximately 80% of the time in an outside environment, comfortable walking up and down streets for up to five (5) hours per day, including uneven terrain, uphill and downhill areas.
• Regularly requires climbing stairs, navigating driveways, and accessing homes or buildings with limited accessibility.
• Minimal time in an office environment.
• Involves driving within a specific region or territory; requires the ability to safely perform all functions of operating a motor vehicle.