Account Manager

Job Summary

The Account Manager will be responsible for generating sales in multi-family units in their respective assigned region. This includes networking with MDU property managers, assistant managers, leasing agents, and other property staff.

Essential Duties and Responsibilities

• Drive creative sales strategies in multi-family properties that will increase awareness and penetration
• Host various community events within MDU properties, to get customers to sign-up for Ziply Fiber services
• Make regular property visits to all MDU’s in assigned region, documenting key learnings
• Conduct door-to-door outreach to promote and sell fiber internet to residential customers
• Achieve or exceed daily activity goals (door knocks, customer contacts, property visits) and monthly sales targets
• Build strong relationships and trust with prospective customers through professionalism and product expertise
• Participate in e-learning, classroom sales training, and associated curriculum in tandem with Sales Trainer
• Collaborate with the Marketing team; offer strategy & communication, collateral material creation & distribution
• Maintain financial responsibilities to include operational expense tracking, processing mileage reimbursements, logging event expenses, and others
• Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis

Required Qualifications

• High school diploma or GED
• Minimum of six (6) months of sales and/or customer service experience – OR – current or prior military service
• Commitment to providing exceptional customer service in a calm, professional manner
• Enthusiasm, persuasiveness, persistence, and ability to handle rejection in the selling process well
• Reliable transportation
• Valid driver’s license, auto insurance, and satisfactory driving record

Knowledge, Skills, and Abilities

• Ability to prioritize and organize work effectively and be a self-starter
• Ability to maintain confidentiality of company and customer information
• Ability to deal with public in a professional manner
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations
• Ability to drive on behalf of the company in a safe and responsible manner
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines
• Strong verbal and written communication, attention to detail, and organizational skills
• Ability to adjust to rapidly changing priorities and schedules
• Excellent customer service skills

Physical Requirements

• Spend approximately 80% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather
• Must be comfortable walking up and down streets for up to five (5) hours per day, including uneven terrain, uphill and downhill areas
• Minimal time in an office environment
• Requires climbing stairs, navigating driveways, and accessing homes or buildings with limited accessibility
• Must be able to safely operate a motor vehicle

Work Environment and Additional Information

• Spends approximately 80% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather
• Must be comfortable walking up and down streets for up to five (5) hours per day, including uneven terrain, uphill and downhill areas
• Minimal time in an office environment
• This role involves driving within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle

Diverse Workforce / EEO

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.

Requirements

• Work Authorization: Applicants must be currently authorized to work in the US for any employer.

Requirements - Physical

• Must be comfortable walking up and down streets for up to five (5) hours per day, including uneven terrain, uphill and downhill areas
• Minimal time in an office environment
• Requires climbing stairs, navigating driveways, and accessing homes or buildings with limited accessibility
• Must be able to safely operate a motor vehicle

Benefits

• Medical
• Dental
• Vision
• 401k
• Flexible Spending Account
• Paid Sick Leave and Paid Time Off
• Parental Leave
• Quarterly Performance Bonus
• Training
• Career Growth and Education Reimbursement Programs

Pay

Base Salary: $28,080 to $43,750 annually

Schedule

DOE