Account Manager

World Emblem is the world’s largest emblem manufacturer and embroidery services provider, with 8 strategic locations throughout the US, Canada, Mexico, and Europe. For over 30 years, we have delivered high-quality products and embroidery services that help customers create a great look, memorable experiences, and promote their brand. Our offerings include traditional embroidered patches, FlexStyle patches, First Responder Duty Gear, and Metal Insignia through Hero’s Pride.

About the role

As a Territory Account Manager, you will achieve retention and new sales targets while developing and implementing service and sales strategies within an assigned territory. This role is pivotal in contributing to the overall growth and profitability of the organization. It requires a proactive and enthusiastic approach to sales, excellent communication skills, and a strong customer focus.

Responsibilities

• Onboard new accounts by installing products, training client staff, and deploying World Emblem tools to ensure client success on the product platform.
• Grow business and establish relationships with accounts from our newly acquired company, Hero’s Pride.
• Develop and review strategies to maximize revenue within assigned accounts/territory, focusing on retention and new business in alignment with Hoshin plans.
• Engage with assigned client base weekly via phone and email, plus quarterly physical site visits. Bi-weekly travel is required. Schedule meetings with multiple key stakeholders, including General Managers.
• Log all work-related activities in CRM in real time and maintain accurate contact information. Provide detailed and accurate sales forecasting, including Opportunity Management in CRM based on company goals.
• Prospect and qualify potential customers through cold calling, email campaigns, and other lead generation activities.
• Develop and maintain relationships with buyers, key decision-makers, and influencers within target accounts. Manage and cultivate Top/Strategic Customer satisfaction using feedback from surveys and client interactions.
• Manage the sales process from initial contact to closing, including negotiation and contract execution.
• Meet or exceed personal KPIs set by Management in alignment with the Hoshin plan.
• Stay up to date on client needs, industry trends, market conditions, product/solutions portfolio, and competitor activities.

Requirements

• Valid driver’s license and passport.
• Bachelor’s Degree or proven success in sales, account management, or a related field with a track record of meeting or exceeding sales targets, managing key accounts, and contributing to revenue growth.

Skills

• Strong Communication Skills: Effectively communicate with clients, present ideas clearly, and negotiate terms.
• Customer Relationship Management: Build and maintain long-term relationships with clients.
• Problem-Solving Abilities: Address client concerns and find effective solutions.
• Analytical Skills: Analyze sales data and market trends to make informed decisions.
• Organizational Skills: Manage multiple accounts, schedules, and tasks efficiently.
• Team Collaboration: Work well with other team members, including marketing, product development, and customer service teams.
• Adaptability: Adjust strategies based on changing market conditions or client needs.
• Negotiation Skills: Proficiency in negotiating contracts and closing deals.
• Project Management: Manage projects from inception to completion, ensuring client needs are met.
• Technological Proficiency: Familiarity with sales tools and technologies, specifically Microsoft Office Suite and Microsoft Dynamics 365 CRM.
• Ability to present information effectively in one-on-one and small group situations.
• Fluency in Spanish (spoken and written) is a plus.

Work Environment

This role is primarily field-based, requiring regular travel to client sites, industry events, or other locations. Candidates should be comfortable with frequent travel, driving, flying, and working in various environments, including indoor, outdoor, professional office, and industrial settings. Flexibility in working hours may be required to accommodate client needs and travel schedules.

When not in the field, this position offers a remote work environment, allowing you to work from home with occasional in-office meetings if located within reasonable distance to the Ft. Lauderdale, Florida office. A reliable internet connection and suitable home office setup are required. The company provides equipment and tools to support remote collaboration and communication.

Physical Demands

The position may involve physical activities such as lifting up to 25 pounds, standing for long periods, and driving for extended periods. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.